MBP 16" 2019 CRASHES WHILE SLEEPING

ANYONE else having a problem with their MacBook Pro going to sleep then crashing? EVERY single day for 4 days now this prompt comes up that says "Your computer was restarted because of a problem." I Purchased a fully loaded 16" MacBook Pro January 2020. A $5000.00 Computer. I have had NOTHING but issue since. The report begins with panic(cpu 0 caller 0xffffff8004a91b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x1fbc0. After searching I see 582 people have this same problem...REALLY APPLE? Suggestions were made to others who called apple support and they reinstalled their entire systems, reinstalled this, reinstalled that...I don't know about anyone else but I don't have time for all of that nonsense ESPECIALLY after spending $5k on a computer. Finally I found where a person requested the logic board to be replaced and the issue stopped. If Apple can't get their quality assurance in check I will be spending my money elsewhere. I want this computer replaced.

MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

MacBook Pro 16", macOS 10.15

Posted on Mar 29, 2020 6:15 AM

Top-ranking reply

r_scheid

Level 3

899 points

Posted on Feb 7, 2021 8:49 AM

I also ended up having my 16 inch 2019 MacBook Pro sent in to Apple under AppleCare to fix the problem. Same things replaced on mine as on others who have reported: Logic Board and TouchID Boards both replaced. It was a pretty quick process taking only about 3-4 days (despite a warning of possibly taking 2 weeks.)

Everything working fine at this point.

If you have the same computer (regardless of specs as this is a problem independent of that) I would recommend sending your computer in before any AppleCare coverage runs out.

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MBP 16" 2019 CRASHES WHILE SLEEPING

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