MBP 16" 2019 CRASHES WHILE SLEEPING

I've had exactly the same issue, all started after an OS update so hopefully it's a software issue that will be fixed in the future. Apple Support just told me that I needed to disable sleep for the SSD and this has so far solved the issue.

I've had the same problem, MacBook Pro 16 crashes and reboots after being put to sleep. The problem did not repeat in Safe Mode nor when I disconnected all peripherals. I use an external display, 21" Cinema Display, and the MacBook Pro 16 sits under my desk when being used at home.

This problem persists when the MBP lid is closed. When I leave the MBP lid open, the problem goes away and the computer does not crash and reboot during sleep mode and acts completely normal with all peripherals attached. That is the solution that I found so that I can get back to work and all is well. ...with the lid open and the brightness turn down.

Unfortunately, sometimes files get corrupted during updates. That may be what happened to myself and yourself. I know completely erasing a hard drive seems drastic, but if you have a good time machine back up, a few hours of copying data may get you back up and running in a fully functioning state. My 2017 MacBook Pro is running great again. Hope all works out! Hello

panic(cpu 0 caller 0xffffff7f9533ecae): "Failed to complete supporting devices Sleep in first sleep/wake(1/0), M8 was avaliable\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedOSSupport/AppleEmbeddedOSSupport-153.60.1/Source/Drivers/AppleEmbeddedOSSupportHost/AppleEmbeddedOSSupportHost.cpp:455

Backtrace (CPU 0), Frame : Return Address

0xffffff8202ffbb70 : 0xffffff80105215cd

0xffffff8202ffbbc0 : 0xffffff801065a3c5

0xffffff8202ffbc00 : 0xffffff801064bf7e

0xffffff8202ffbc50 : 0xffffff80104c7a40

0xffffff8202ffbc70 : 0xffffff8010520c97

0xffffff8202ffbd70 : 0xffffff8010521087

0xffffff8202ffbdc0 : 0xffffff8010cc2c7c

0xffffff8202ffbe30 : 0xffffff7f9533ecae

0xffffff8202ffbe70 : 0xffffff7f9533d8b9

0xffffff8202ffbec0 : 0xffffff8010563545

0xffffff8202ffbf40 : 0xffffff8010563071

0xffffff8202ffbfa0 : 0xffffff80104c713e

Kernel Extensions in backtrace:

com.apple.driver.AppleEmbeddedOSSupportHost(1.0)[D6FEBDA5-42DA-3745-A027-5A2F35A6F56F]@0xffffff7f9533c000->0xffffff7f95341fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f912a1000

dependency: com.apple.driver.AppleSMC(3.1.9)[601E041E-0A5C-3B6A-A4E6-45ECC7F48A2B]@0xffffff7f912f2000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

19E287

Has the same problem - MacBook 16 Pro crashes all the time since December 2019 till now, and there is no any response from apple

panic(cpu 10 caller 0xffffff7f8f642983): GPU Panic: mux-regs 5 3 7f 1f 0 0 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:1f power-state 0 3D idle HDA idle system-state 0 power-level 20:20 power-retry 0:0 connect-change 0 : PowerPlay Failed to Initialize.

Backtrace (CPU 10), Frame : Return Address

0xffffff922fa7b500 : 0xffffff800b31f5cd 

0xffffff922fa7b550 : 0xffffff800b458b05 

0xffffff922fa7b590 : 0xffffff800b44a68e 

0xffffff922fa7b5e0 : 0xffffff800b2c5a40 

0xffffff922fa7b600 : 0xffffff800b31ec97 

0xffffff922fa7b700 : 0xffffff800b31f087 

0xffffff922fa7b750 : 0xffffff800bac27cc 

0xffffff922fa7b7c0 : 0xffffff7f8f642983 

0xffffff922fa7b820 : 0xffffff7f8f6dc37b 

0xffffff922fa7baa0 : 0xffffff7f8f6a7f10 

0xffffff922fa7bae0 : 0xffffff7f8f6db457 

0xffffff922fa7bb30 : 0xffffff7f8f6ac16e 

0xffffff922fa7bb90 : 0xffffff7f8f01216c 

0xffffff922fa7bc10 : 0xffffff7f8f0089ac 

0xffffff922fa7bca0 : 0xffffff800ba01e49 

0xffffff922fa7bd00 : 0xffffff800ba5ccf9 

0xffffff922fa7bd60 : 0xffffff800b407d71 

0xffffff922fa7bdb0 : 0xffffff800b325328 

0xffffff922fa7be10 : 0xffffff800b2fbcc5 

0xffffff922fa7be70 : 0xffffff800b312aa2 

0xffffff922fa7bf00 : 0xffffff800b430d05 

0xffffff922fa7bfa0 : 0xffffff800b2c6226 

   Kernel Extensions in backtrace:

     com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f8eff9000->0xffffff7f8f049fff

      dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f8bd12000

     com.apple.driver.AppleMuxControl2(5.2.4)[39BDDE23-D669-3AF6-ADA4-202A2A1F28A3]@0xffffff7f8f633000->0xffffff7f8f647fff

      dependency: com.apple.driver.AppleGraphicsControl(5.2.4)[9BD821A9-6DDD-37FF-A5E1-EFB8A77A0AD3]@0xffffff7f8f630000

      dependency: com.apple.iokit.IOACPIFamily(1.4)[0A7D7382-66FE-391B-9F93-97A996256C25]@0xffffff7f8bd09000

      dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f8bd12000

      dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f8eff9000

      dependency: com.apple.AppleGraphicsDeviceControl(5.2.4)[CD6E2942-2A23-3CE8-9BCA-D5A772667EB8]@0xffffff7f8f10e000

     com.apple.kext.AMDRadeonX6000Framebuffer(3.0.9)[E9880F7F-25D3-340E-9F59-0FB58854EF20]@0xffffff7f8f69b000->0xffffff7f8faccfff

      dependency: com.apple.iokit.IOACPIFamily(1.4)[0A7D7382-66FE-391B-9F93-97A996256C25]@0xffffff7f8bd09000

      dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f8bd12000

      dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f8eff9000

      dependency: com.apple.AppleGraphicsDeviceControl(5.2.4)[CD6E2942-2A23-3CE8-9BCA-D5A772667EB8]@0xffffff7f8f10e000

BSD process name corresponding to current thread: WindowServer

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:

19F101

Kernel version:

Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64

Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF

Kernel slide:  0x000000000b000000

Kernel text base: 0xffffff800b200000

__HIB text base: 0xffffff800b100000

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: NO

System uptime in nanoseconds: 38071836623

last loaded kext at 27033241478: @kext.AMDRadeonX6100HWLibs 1.0 (addr 0xffffff7f8ff20000, size 41422848)

loaded kexts:

@kext.AMDRadeonX6000 3.0.9

@kext.AMDRadeonServiceManager 3.0.9

>!AGraphicsDevicePolicy 5.2.4

@fileutil 20.036.15

@AGDCPluginDisplayMetrics 5.2.4

>!AHV 1

I had the same issue for a a couple months with my macbook 16 before finally deciding to take it to apple. The issue seems to be caused by the T2 chip/ overheating (Especially when using GPU intensive applications). Got the T2 chip replaced and started controlling/ boosting the fan speed to maximum and charging on the right side instead of left (there's an earlier thread regarding charging the mac on the left causing overheating).

Been running flawlessly for 2 weeks now, issues disappeared so far,

Initial issues includes

• unable to wake from sleep mode
• crashing while running/ waking up from sleep mode
• unable to boot up
• unable to switch graphics/ crash while trying to
• crashing when switching from power cord to battery
• crashing after prolonged use of graphics intensive apps

Hope this helps

That is really helpful. I will check the fan speed

I have found (but it is very early days) that the latest software update 10.15.7 seems to have cured it as well but maybe ultimately it needs a different T2

I don't know why this thread is marked as solved, when it clearly is not. My system has been having this issue since I bought my MacBook Pro 16" in May 2020. It has been intermittent and have gone a while at times without the issue surfacing. However, it has gotten much worse in the last week or so and has been crashing every day or two, and sometimes twice a day. I hesitate to let the thing sleep anymore. I have a whole range of errors on restart:

• Hibernate Restore Error
• GPU Panic: mux-regs
• Sleep Wake failure in EFI

I've had this problem both with Power Nap and without. Apple support had me to reset the SMC and the PRAM and NVRAM. And they said to re-install the OS. Seems like not of that works. Will install Big Sur once it's available. This problem is intermittent so might take a while to know if it's fixed with Big Sur. I think Apple might have a hardware problem, but crossing fingers an OS upgrade will fix it.

Since the software update to 10.15.7 mine has behaved itself, although the fan is on constantly when using lightroom but think that another issue ( ? graphics card not coping maybe).

So I do believe the crashing is software curable and also agree that where there are issues (eg with thunderbolt connections etc that we should highlight as it may help isolate the issue)

I too am waiting for Big Sur!

I think I have finally solved this issue after having it for months. I have pretty much the same laptop as you.

I used to get the crash from sleep every time the laptop went into a longer duration sleep. Every morning or after a long lunch = CRASH. Bad look for $3,500 machine, especially since I'm a new Mac user coming from Windows where crashes have been virtually non-existent for years. I was thoroughly unimpressed and frustrated with Apple.

Resetting the SMC, NVRAM and tinkering with sleep/wake times and even reinstalling the OS, only gave temporary relief but the issue came right back.

Here's what I did which DID finally work:

• System Preferences > Bluetooth > Advanced > Disable all of the options (remove all checkboxes)
• System Preferences > Energy Saver > Disable WAKE FOR WIFI access
• System Preferences > Energy Saver > Disable POWER NAP
• System Preferences > Energy Saver > Disable PREVENT computer from sleeping automatically when the display is off.

I have not yet had the time to go back and systematically enable one at a time to see where it breaks. I'm just gleeful right now about having a $3500 laptop that doesn't crash every. single. day.

The turning point in the FIX was disabling the Bluetooth and wifi wake options. The others (PowerNap, Prevent Sleep when display...) were already disabled and did not fix it.

My unproven theory about why this happens?

I think while the computer is in a deeper sleep, it's listening for nearby Bluetooth devices. If it detects one, maybe it tries to wake, but because of an OS bug, it can NOT wake itself from this deeper sleep, so it crashes). This is all conjecture but it's definitely something having to do with waking from sleep.

If these settings work for you too, another test to further isolate the issue is to revert the above settings BUT try disabling both wifi and Bluetooth before you put your laptop to sleep, to see if that also resolves the issue. But it might not because it might just be a bug in the OS.

Hope this helps others resolve this ANNOYING issue!

Scott

I am having this exact issue but with Big Sur

Daily overnight crash of MAC OS 11.01 since upgrading to it.

MBP 2019 is on closed-display mode with two external displays (LG 5K).  Worked perfectly in Catalina

My MacBook Pro (MacBook Pro (16-inch, 2019), 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, AMD Radeon Pro 5300M 4 GB w/Intel UHD Graphics 630 1536 MB) is still crashing after going to sleep then restarting with the start screen "Your computer was restarted because of a problem".

I am running MacOS BigSur version 11.1 (20C69) but still no luck. VERY VERY frustrating!

Has anyone found a solution to this because the provided SOLVED solution of this thread has not solved the issue.

Most recent update did not resolve the issue for me.

Turning off power nap as suggested above did fix the issue.

Someone else had suggested to turn off "Power Nap". I did that and so far no crashes. Sorry, but I don't remember where that lives!

If you are enquiring where is it, the Power Nap can be found under System Preferences > Energy Saver.