MBP 16" 2019 CRASHES WHILE SLEEPING

ANYONE else having a problem with their MacBook Pro going to sleep then crashing? EVERY single day for 4 days now this prompt comes up that says "Your computer was restarted because of a problem." I Purchased a fully loaded 16" MacBook Pro January 2020. A $5000.00 Computer. I have had NOTHING but issue since. The report begins with panic(cpu 0 caller 0xffffff8004a91b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x1fbc0. After searching I see 582 people have this same problem...REALLY APPLE? Suggestions were made to others who called apple support and they reinstalled their entire systems, reinstalled this, reinstalled that...I don't know about anyone else but I don't have time for all of that nonsense ESPECIALLY after spending $5k on a computer. Finally I found where a person requested the logic board to be replaced and the issue stopped. If Apple can't get their quality assurance in check I will be spending my money elsewhere. I want this computer replaced.


MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

MacBook Pro 16", macOS 10.15

Posted on Mar 29, 2020 6:15 AM

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Posted on Feb 7, 2021 8:49 AM

I also ended up having my 16 inch 2019 MacBook Pro sent in to Apple under AppleCare to fix the problem. Same things replaced on mine as on others who have reported: Logic Board and TouchID Boards both replaced. It was a pretty quick process taking only about 3-4 days (despite a warning of possibly taking 2 weeks.)


Everything working fine at this point.


If you have the same computer (regardless of specs as this is a problem independent of that) I would recommend sending your computer in before any AppleCare coverage runs out.

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198 replies

Dec 30, 2020 7:48 AM in response to christopherfrommontreal

I took mine into the Apple Store last week. They reinstalled the OS and some firmware and asked me to monitor the situation. I thought that was useless as the same software and same hardware would just produce the same results. I asked them to forward it on to the next level and they did. They are still diagnosing the issue 5 days later. Someone previously in the thread said they had to replace his T2 chip. Will let you know what they do to mine.


I would recommend sending your laptop in for service and don’t let them get away with reinstalling the OS. Same software and same hardware === Same problem. There is likely a hardware issue in a batch as this seems to affect only a subset of 16” MacBook Pros.

Jan 5, 2021 11:52 AM in response to node_pl

UPDATE: I reinstalled the OS after a discussion with e rep from Apple. Tw days later, low and behold...frozen! It crashed again.


I'll follow up with them to see what is next. it, for me anyway, is now obviously an issue with the computer and not the os. My 2015 MBP & 2012 MBP w/SSD are stable. They wake & sleep as they are supposed to. This one does not. It makes no sense that it is software.


#angry

Jun 30, 2020 6:31 AM in response to stormkat

Friend of mine and I, both have a MBP 16 with Catalina 10.15.5.


Friend's MBP 16 does not have any issue, he has no external monitor, just the original external power supply.


My MBP ist mostly connected to the LG Ultrafine 5K external monitor (sold by Apple) and is powered by Thunderbolt from the monitor - no issue. When I connect the MBP in another office to the original external powersupply and to an Eizo EV2750 it crashes every time the MBP goes to sleep...


???

Jul 7, 2020 1:57 PM in response to stormkat

I am having this problem, too. Brand new MBP 16", fresh install, deliberately didn't migrate from my 7 year old 15" MBP, but this is happening all the time...


But it does spend most of its time connected to external monitors. I'll start leaving it undocked and see it it happens again.


Edit: This answer in another thread says turning off power nap will prevent the crash. That's less than optimal but has anyone else tried it?

Aug 6, 2020 6:27 AM in response to ABF64

I have power nap disabled, and still got this issue


panic(cpu 0 caller 0xffffff7f9b3d5983): GPU Panic: mux-regs 4 3 3f 1f 0 0 severity 3 WS-ready 0 switch-state 0 IG FBs 1 EG FBs 0:0 power-state 4 3D idle HDA idle system-state 2 power-level 5:0 power-retry 0:0 connect-change 0 : [3:0:0] GPU Not Found! PCI Config Access Fails!!!



Backtrace (CPU 0), Frame : Return Address

0xffffff8208fd36e0 : 0xffffff801771f5cd 

0xffffff8208fd3730 : 0xffffff8017858b05 

0xffffff8208fd3770 : 0xffffff801784a68e 

0xffffff8208fd37c0 : 0xffffff80176c5a40 

0xffffff8208fd37e0 : 0xffffff801771ec97 

0xffffff8208fd38e0 : 0xffffff801771f087 

0xffffff8208fd3930 : 0xffffff8017ec27cc 

0xffffff8208fd39a0 : 0xffffff7f9b3d5983 

0xffffff8208fd3a00 : 0xffffff7f9bae437b 

0xffffff8208fd3c80 : 0xffffff7f9baac1f5 

0xffffff8208fd3cd0 : 0xffffff7f9bae3c8e 

0xffffff8208fd3d00 : 0xffffff7f9bacbb3f 

0xffffff8208fd3d20 : 0xffffff7f9bacbacf 

0xffffff8208fd3d40 : 0xffffff7f9bacb921 

0xffffff8208fd3d70 : 0xffffff7f9b355faa 

0xffffff8208fd3e10 : 0xffffff7f9b355d08 

0xffffff8208fd3e40 : 0xffffff7f9b35caeb 

0xffffff8208fd3ee0 : 0xffffff8017e2e60d 

0xffffff8208fd3f30 : 0xffffff8017e2cede 

0xffffff8208fd3f70 : 0xffffff8017e2c4d6 

0xffffff8208fd3fa0 : 0xffffff80176c513e 

   Kernel Extensions in backtrace:

     com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f9b34b000->0xffffff7f9b39bfff

      dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f98112000

     com.apple.driver.AppleMuxControl2(5.2.4)[39BDDE23-D669-3AF6-ADA4-202A2A1F28A3]@0xffffff7f9b3c6000->0xffffff7f9b3dafff

      dependency: com.apple.driver.AppleGraphicsControl(5.2.4)[9BD821A9-6DDD-37FF-A5E1-EFB8A77A0AD3]@0xffffff7f9b3b9000

      dependency: com.apple.iokit.IOACPIFamily(1.4)[0A7D7382-66FE-391B-9F93-97A996256C25]@0xffffff7f98109000

      dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f98112000

      dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f9b34b000

      dependency: com.apple.AppleGraphicsDeviceControl(5.2.4)[CD6E2942-2A23-3CE8-9BCA-D5A772667EB8]@0xffffff7f9b3bc000

     com.apple.kext.AMDRadeonX6000Framebuffer(3.0.9)[E9880F7F-25D3-340E-9F59-0FB58854EF20]@0xffffff7f9baa3000->0xffffff7f9bed4fff

      dependency: com.apple.iokit.IOACPIFamily(1.4)[0A7D7382-66FE-391B-9F93-97A996256C25]@0xffffff7f98109000

      dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f98112000

      dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f9b34b000

      dependency: com.apple.AppleGraphicsDeviceControl(5.2.4)[CD6E2942-2A23-3CE8-9BCA-D5A772667EB8]@0xffffff7f9b3bc000

Aug 24, 2020 1:31 AM in response to rudyrudyy

Same problem as everybody else In this thread, any we have 3-4 MacBook Pro’s in my firm with this issue. All been handed in for repair - each diagnosed differently and each having hardware replacement. But none fixed....super frustrating and a total waste of time and money.


Found a small workaround, which seems a bit ironic, because it relies on Microsoft Word. If you open a Word document and write anything - like please don’t crash - and then don’t save the document, Word simply prevents the crash, because it won’t close until the user decides whether to save the doc or not...

Its funny because it’s true.....

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MBP 16" 2019 CRASHES WHILE SLEEPING

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