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MBP 16" 2019 CRASHES WHILE SLEEPING

ANYONE else having a problem with their MacBook Pro going to sleep then crashing? EVERY single day for 4 days now this prompt comes up that says "Your computer was restarted because of a problem." I Purchased a fully loaded 16" MacBook Pro January 2020. A $5000.00 Computer. I have had NOTHING but issue since. The report begins with panic(cpu 0 caller 0xffffff8004a91b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x1fbc0. After searching I see 582 people have this same problem...REALLY APPLE? Suggestions were made to others who called apple support and they reinstalled their entire systems, reinstalled this, reinstalled that...I don't know about anyone else but I don't have time for all of that nonsense ESPECIALLY after spending $5k on a computer. Finally I found where a person requested the logic board to be replaced and the issue stopped. If Apple can't get their quality assurance in check I will be spending my money elsewhere. I want this computer replaced.


MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

MacBook Pro 16", macOS 10.15

Posted on Mar 29, 2020 6:15 AM

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198 replies

Jun 6, 2020 9:26 AM in response to stormkat

Having the same issue since weeks - confronted with apple support recommending the usual things and finally to contact the display manufacturer. Ha, you need to search 10s in google to find that tons of users have the same problem and no OS reinstallation helps. Having tried all recommended septs - also disabling power nap does not help in my case.

Jun 7, 2020 11:46 AM in response to stormkat

I've had the same problem, MacBook Pro 16 crashes and reboots after being put to sleep. The problem did not repeat in Safe Mode nor when I disconnected all peripherals. I use an external display, 21" Cinema Display, and the MacBook Pro 16 sits under my desk when being used at home.


This problem persists when the MBP lid is closed. When I leave the MBP lid open, the problem goes away and the computer does not crash and reboot during sleep mode and acts completely normal with all peripherals attached. That is the solution that I found so that I can get back to work and all is well. ...with the lid open and the brightness turn down.

Jun 8, 2020 11:47 AM in response to CPUENTES23

The cable coming from the 20" Cinema Display is fixed from the Display. I did try changing the USB-C to DVI adaptor to another one and yielded the same results. I agree to always check cables but in this case, all is well until the external monitor is attached and the MBP16 lid is closed. I don't know the absolute solution but this is what I've done to eliminate the sleep-crash-reboot routine.

Jun 15, 2020 7:39 AM in response to quirozson

I did the PRAM and SMC reset with no luck. I did the disk utility repair. I am not going to erase the hard drive and start over.


It does appear that it happens when connect to an external monitor. Obviously something changed with one of the last two updates. I did not have any issues until about 3 or 4 weeks ago and have not added any software.


Apple needs to send an update out to fix this.

Jun 15, 2020 8:21 AM in response to ABF64

Unfortunately, sometimes files get corrupted during updates. That may be what happened to myself and yourself. I know completely erasing a hard drive seems drastic, but if you have a good time machine back up, a few hours of copying data may get you back up and running in a fully functioning state. My 2017 MacBook Pro is running great again. Hope all works out! Hello

Jun 18, 2020 8:11 AM in response to ABF64

MBP 16 as well: 90% I'm connected to external monitor as well (BENQ PD2710QC, with single video/power TB3 cable).

And I cannot anymore put the Mac in standby... 'cos it panics.

That's a pain to remember to shutdown every night and starting up again in the morning. Other than having disabled the sleep during the day (consuming a lot more of electricity).


In previous Catalina, with my old 2018 15" I never had a problem.

Jun 18, 2020 2:18 PM in response to jlm70

I thought my crash was happening only when the computer was connected to my external display, but I have disproved that. It seems the crash happens when just the dongle is connected. The crash happened in safe mode. Today I reinstalled the OS and the crash happened yet again. So this is a big problem. I worry that I could see the same crash happen in a replacement. This is totally not cool.

Jun 18, 2020 10:37 PM in response to stormkat

I am in the same situation with my 16 inch MBP. I plug in to 34inch display via HDMI dongle and close lid with bluetooth apple keyboard/mouse and speaker. The shouldn't be an issue, but is, in that I have to reboot every time I walk away for more than <x time for computer to go to sleep> because it crashed -- life long Apple user and very disappointed.

Jun 20, 2020 3:50 AM in response to quirozson

My dear... I already got crazy in porting a couple of weeks ago my old MBP 15 2018 to 16 2019 with Time Machine (missed compatibility of Catalina with some external SSD controllers like JMS583 vA0 with unmanageable panics), and after several (6!) erases of the internal HD from recovery mode (redownloading the fresh OS from web), I was able - with an old SSD - to port the old Mac with Time Machine. Yet Time Machine does not 100% port all the system settings, so I spent another week in reconfiguring (or reinstalling) some apps and parameters. Consider my 512GB disk is always "full" of work apps (Adobe suite, Rhino, FCPX with tons of plugins, Xcode, several minor tools, Cura, Choregraphe for robotics, etc.) and I usually travel with a 2TB NVMe SDD connected and attached to the cover lid...


Nonetheless, even after this ton of reinstalls, the "fresh" system immediately did not work...

So I won't erase again everything, losing 1 week of my time on such an expensive machine: Apple MUST solve this issue...

MBP 16" 2019 CRASHES WHILE SLEEPING

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