I have a contact who has a galaxy smart phone and tablet. He just got a new smart phone and the emails he sends me from that phone go into my junk file. The tablet emails go into my inbox.
Have tried to mark as not junk, move to inbox and add contact without success. Any suggestions?
iPad, iOS 13
Hello,
Continue to move their messages from Junk to Inbox. Mail will learn that these messages are not junk with time.
Can you go to the desktop version of your mailbox and see if the email is arriving there as junk? Most desktop mailboxes have a way to mark mail specifically as not junk or spam.
Hopefully that will help. Have been moving daily for last two weeks.
My desktop is a pc running Windows 10. All mail from my contact on that device is going into the inbox. Nothing in spam or junk.
Emails going into junk folder
