Paying two bills for the same IPhone 7 !!!!!!

Hi: I ordered an IPhone7 via an online Apple advertisement (that was on Sprint's website)some time ago. Once I received the phone, I returned my previous phone in a box that was sent to me. In June 2019, I started paying $59.44 per mo. for this phone, apparently a pymt that will be due for 24 mos. to Citizen's Bank. Sprint is my service provider, so they were the ones I asked, on their websites, to activate this phone. First, I think I was scammed by Apple with the cost of this phone (over $1460.00 for an IPhone7 when payments are all made after 24 mos.) and second, and more importantly, I am also paying Sprint $22.92/month for the same phone. This charge is unrelated to the phone's service, but is what they are charging me to "lease" this phone. This only became apparent to me recently, when my husband, who pays my bills, brought it to my attention. I've spoken to Sprint on too many occasions to mention, emailed Citizen's Bank several times, and now reaching out to Apple based on the suggestion of Citizen's Bank. (Sprint directed me to Citizen's Bank for my issue, who directed me to Apple) I do not know where to turn. My Citizen's bill shows that I have paid on this "personal loan" over $600 and still have a balance of $888. Sprint shows that this phone's "lease" payment of $22.92 has been satisfied, but, according to Citizen's, Sprint has no authority over this phone. I could scream at this point and have no idea how to figure this out. One of these companies owes me many months of refund because what I can be sure about is that I should not be paying two companies for the same phone. I would greatly appreciate any help....Has this happened to anyone else out there? Another problem is that according to Sprint, I am due for an upgrade, but with Citizen's Bank, apparently, the monthly payment has to be made for 12 months before an upgrade is possible. I feel as though I am being scammed with no way out! I have 2 other phones through Sprint's lease program and have also always leased my phone prior to whatever this is turning out to be. Therefore, how did Citizen's Bank become involved? I wish I knew. Thank you in advance for your information and direction...

iPhone 7, iOS 12

Posted on Mar 29, 2020 12:15 PM

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Posted on Mar 29, 2020 12:37 PM

Apple only sells phones directly for the entire cost at time of purchase. If you got it directly from Apple's web site, or an Apple Store, they will never charge you more than the list price. It seems you were charged monthly plus a rather high interest rate. Apple has nothing to do with another company's billing practices.


Apple also has no control over what Sprint does. They can't tell another company what to do. From what you state, it seems they were charging you monthly fees over and above on a phone you were already paying monthly fees for. Since you were already paying Citizen's Bank's steep fees for a short loan on the phone, Sprint should not have been charging you any lease fees.


But, this depends on the loop of acquisition. If you bought the phone from Sprint, and they in turn sold the loan to Citizen's Bank, then they are in a roundabout way billing you twice. They would consider the phone a lease since you didn't pay for it yourself, but allowed them to pass off the payments to a third party bank (without even asking you). The bank charged you an exorbitant interest rate on the loan Sprint created.


And I do mean a highly exorbitant interest rate. The bank has so far collected (per your note) $1,460 dollars, and yet somehow, $888 of the principle still needs to be paid. At this rate, the phone is going to end up costing you five grand before the bank is paid off. This is textbook loan sharking.


There is some speculation here as it's a bit difficult to read through an unbroken story (no paragraphs to separate unrelated pieces). I'd contact the Better Business Bureau and the Attorney General.

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Mar 29, 2020 12:37 PM in response to lisadino27

Apple only sells phones directly for the entire cost at time of purchase. If you got it directly from Apple's web site, or an Apple Store, they will never charge you more than the list price. It seems you were charged monthly plus a rather high interest rate. Apple has nothing to do with another company's billing practices.


Apple also has no control over what Sprint does. They can't tell another company what to do. From what you state, it seems they were charging you monthly fees over and above on a phone you were already paying monthly fees for. Since you were already paying Citizen's Bank's steep fees for a short loan on the phone, Sprint should not have been charging you any lease fees.


But, this depends on the loop of acquisition. If you bought the phone from Sprint, and they in turn sold the loan to Citizen's Bank, then they are in a roundabout way billing you twice. They would consider the phone a lease since you didn't pay for it yourself, but allowed them to pass off the payments to a third party bank (without even asking you). The bank charged you an exorbitant interest rate on the loan Sprint created.


And I do mean a highly exorbitant interest rate. The bank has so far collected (per your note) $1,460 dollars, and yet somehow, $888 of the principle still needs to be paid. At this rate, the phone is going to end up costing you five grand before the bank is paid off. This is textbook loan sharking.


There is some speculation here as it's a bit difficult to read through an unbroken story (no paragraphs to separate unrelated pieces). I'd contact the Better Business Bureau and the Attorney General.

Apr 8, 2020 12:55 PM in response to lisadino27

The bank likely classified the loan as a cash advance. Always the worst possible way to be charged for any loan. Such loans have the highest interest rates possible.


I see I figured this incorrectly the first time. You've paid $600 so far in principle/interest with $888 principle remaining. You don't mention what the iPhone 7 cost, but I put together quick numbers that come up to your loan.


If the iPhone was $750 on a 24 month loan, then in order to achieve a monthly payment of $59.44, the interest rate is an astounding 72% !


Do whatever you can to contact the bank. Find out what the current payoff of the loan is and pay it in full immediately.


And very seriously, I would report these excessive fees to the Federal Reserve System. It's probably in the contract from Sprint somewhere that they may sell the loan, but that doesn't excuse 72% API rates.

Apr 8, 2020 12:36 PM in response to Kurt Lang

Thank you so much for your response and direction. I agree that somehow I became part of a loan that is "highway robbery." I'm a little surprised because it seems that Citizen's Bank would be a reputable enough business to not be involved in this type of scam.


The following paragraph that you wrote seems to be exactly what happened because when I said that i purchased the phone on a website, it was Sprint's website and I was either naive or unusually ignorant about the process I was getting myself into.


***But, this depends on the loop of acquisition. If you bought the phone from Sprint, and they in turn sold the loan to Citizen's Bank, then they are in a roundabout way billing you twice. They would consider the phone a lease since you didn't pay for it yourself, but allowed them to pass off the payments to a third party bank (without even asking you). The bank charged you an exorbitant interest rate on the loan Sprint created.


Again, thanks for your help! Much appreciated! Wishing you and yours happiness and good health in these crazy Covid-19 times.




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Paying two bills for the same IPhone 7 !!!!!!

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