Paying two bills for the same IPhone 7 !!!!!!
Hi: I ordered an IPhone7 via an online Apple advertisement (that was on Sprint's website)some time ago. Once I received the phone, I returned my previous phone in a box that was sent to me. In June 2019, I started paying $59.44 per mo. for this phone, apparently a pymt that will be due for 24 mos. to Citizen's Bank. Sprint is my service provider, so they were the ones I asked, on their websites, to activate this phone. First, I think I was scammed by Apple with the cost of this phone (over $1460.00 for an IPhone7 when payments are all made after 24 mos.) and second, and more importantly, I am also paying Sprint $22.92/month for the same phone. This charge is unrelated to the phone's service, but is what they are charging me to "lease" this phone. This only became apparent to me recently, when my husband, who pays my bills, brought it to my attention. I've spoken to Sprint on too many occasions to mention, emailed Citizen's Bank several times, and now reaching out to Apple based on the suggestion of Citizen's Bank. (Sprint directed me to Citizen's Bank for my issue, who directed me to Apple) I do not know where to turn. My Citizen's bill shows that I have paid on this "personal loan" over $600 and still have a balance of $888. Sprint shows that this phone's "lease" payment of $22.92 has been satisfied, but, according to Citizen's, Sprint has no authority over this phone. I could scream at this point and have no idea how to figure this out. One of these companies owes me many months of refund because what I can be sure about is that I should not be paying two companies for the same phone. I would greatly appreciate any help....Has this happened to anyone else out there? Another problem is that according to Sprint, I am due for an upgrade, but with Citizen's Bank, apparently, the monthly payment has to be made for 12 months before an upgrade is possible. I feel as though I am being scammed with no way out! I have 2 other phones through Sprint's lease program and have also always leased my phone prior to whatever this is turning out to be. Therefore, how did Citizen's Bank become involved? I wish I knew. Thank you in advance for your information and direction...
iPhone 7, iOS 12