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Hello!
After connecting a new apple watch to my iPhone 6s there is a problem with updating apps.
Both devices require to enter password to my old irrelevant apple ID. This apple id I don`t use and already have deleted.
My actual apple ID is *** All apps had been installed with this ID.
Please help me with this.
Best regards!
[Email Edited by Moderator]
iPhone 6s, iOS 13
Those purchases are tied to the other ID and can't be transferred. To update the apps, you need to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.
Those purchases are tied to the other ID and can't be transferred. To update the apps, you need to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.
If you cannot recover the needed Apple ID password or equivalently cannot answer the related security questions successfully, then see:
Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
So, per Apple, you will not be able to solve your problem unless there are extenuating circumstances. Still you can try to do so using the support options below. Be ready to provide any additional information to Apple you think may be pertinent e.g., the receipt for your purchase of the device with its serial number on it or the existence of a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts (see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510).
Get a call from Apple support tohelp solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and
region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through
the options to find the best support option.
Irrelevant apple ID
