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Why does my TV screen turn to bright green when I select 4K SDR on my Apple 4K TV device?

Just bought an Apple 4K TV device. My TV is a Vizio D65-E0 and it supports 4K SDR. I have an HDMI cable feeding into our AV receiver and then sending the signal to HDMI 1 into the back of the TV. HDMI 1 is the input which allows for 4K content to be displayed. Right now, I can only get 1080p SDR. The cables should be fine because I was able to display 4K content on my previous streaming device (non-Apple).


Apple TV 4K

Posted on Apr 1, 2020 1:59 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2020 2:16 PM

Hello,


You will need to call Apple for assistance.


Contact AppleCare

1 reply

Why does my TV screen turn to bright green when I select 4K SDR on my Apple 4K TV device?

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