Safari 13.1 will not load specific pages. HELP!!

I have a Mac Pro (early 2009) and running High Sierra 10.13.6.. Just today SAFARI 13.1 started to give me lots of problems. Many pages on the web just won't load. The error message says "the page was reloaded because an error occurred)


this is what I get when trying to load a page on ebay.


I have deleted cache, turned off extensions etc.. Nothing works.


Can anyone help??

Mac Pro, macOS 10.13

Posted on Apr 1, 2020 5:25 PM

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Posted on Apr 6, 2020 6:38 PM

Have tried everything. Chatted with Apple but they didn't suggest anything that I had not already tried.


What did get me a working version of Safari was I reinstalled High Sierra OS. I don't have this problem with other Macs I have two on Catalina, two on High Sierra, one on Sierra and one on Mojave.


Not sure why this one iMac decided to not work correctly with Safari 13.1, but after HS installed Safari 11, everything was okay. I confirmed that it was the update to Safari 13.1 by allowing the update to go through and once again had the same issue. Resolved it for the moment by reinstalling HS OS and blocking Safari 13.1 update.

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124 replies

Apr 19, 2020 8:59 AM in response to kpt

Seems like most of the people who posted have older Macs running High Sierra.

FYI: I have a newer MacBookPro (2017, touch bar) running Mojave and having the SAME problems as everyone else here with the Safari 13.1 update.

Wondering if finally moving to Catalina might solve this, although I think I have seen comments from people running that OS where they have this problem, too.

Apparently Apple updated Safari due to some security gaps, so I'm a little reluctant to downgrade to an earlier version. I'm also apprehensive about doing an OS reinstall, although it seems that's the way to go. Argh.

Apr 20, 2020 5:10 PM in response to sncoca

Hi everyone,


I installed the Safari 13.1 HS Package recommended on here and all seems to be ok now— all problem sites now load normally. I deleted my history beforehand, but other settings were preserved. I’m not exactly how this worked— did it reinstall the update and not Safari itself?


I wonder why Apple Support Proper doesn’t offer this fix?


I did NOT have to reinstall High Sierra, and I’m now up to date system-wide.


Thank you to those of you who took the time to reply and offer solutions.

Apr 21, 2020 5:10 AM in response to cybertoyz

I maintain about 70 Macs. I have (so far) one user with this problem (going to chase.com). I have the same OS, same safari version, and the site works fine for me. We're both administrators on our machines. Had him do all the usual steps, even issue a terminal diskutil resetUserPermissions / `id -u` and empty the cache via the Developer menu to no avail.


Thanks,


Jeff

Apr 21, 2020 6:49 AM in response to Jeff at K2

Thanks for posting Jeff: it would seem then that this problem is a random one, although quite a few people have already posted about experiencing difficulty accessing certain webpages (often involving financial transactions) after upgrading to High Sierra and then Safari 13.1.6


should you discover anything further, please let us know.


many thanks, Kevin

Apr 22, 2020 2:20 PM in response to CamaroSSguy

It seems like most of the folks here use High Sierra, so they are reloading the entire HS OS, which includes Safari 11. In my case, I am on Mojave (10.14.6). I did find a link to an Apple Mojave Safari download, so I downloaded it, quit Safari, installed it, and... nothing, it just took me back to my same Safari 13.1, that's showing all these annoying page load bugs. Would really appreciate some help on how to reinstall just Safari into Mojave. Or should I bite the bullet and upgrade to Catalina?

May 1, 2020 8:47 AM in response to Ronald Evry

Me too, running Mojave 10.14.6 and Safari 13.1 (14609.1.20.111.8).


I've been having the SAME issues since Safari updated itself about 5 weeks ago... until recently... the problems are gone!


As of a couple of days ago, I have not had the need to use Firefox. My bank is loading ok, CNN loads ok, any other problematic pages are loading ok.


AFAIK, I haven't downloaded any patches (I don't have the OS self-updating, as I'm not yet interested in going to Catalina), but clearly this didn't fix itself.


So. Weird.

May 10, 2020 3:30 PM in response to carsten275

I am a long time Apple user and reader of these forums but rarely post. After reading many forums and threads and being stumped by the Safari 13.1 javascript error for nearly a month, I just wanted to say thanks for this carsten75. It worked for me on High Sierra and the troubled websites are now working again.. I was just about to do the OS reinstall as many have recommended but am glad I had one more search for topics on this. The Safari reinstall from Apple on the link you posted (it's on page1 of the thread) installed just fine and I can now cross this off my tech fix to-do list. Thanks again.

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Safari 13.1 will not load specific pages. HELP!!

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