Hi,
Recently my wide angle camera function stopped working and when I open the camera app it automatically pops into 2x and only allows me to zoom out to 1x but not. .5(screen shots below), all options work on video. I’ve updated to latest iOS, restarted phone, closed and reopened camera still know luck. Any ideas would be greatly appreciated, I use the wide angle for work all the time.
Cheers Craig
iPhone 11 Pro, iOS 13
I had this issue. No amount of reset/restoring fixed it. I chatted with apple tech support online. They ran a remote diagnostic. They confirmed there was something wrong. They scheduled an appointment for me at my local Best Buy. The tech there ran the same diagnostic test again... "CAMERA ISSUE REAR CAMERA WIDE ANGLE LENS NOT FUNCTIONING, IS NOT DETECTED IN MRI." The fix was a rear camera replacement, which Best Buy had in stock. It took about 45 minutes. It cost $109. I'm disappointed the camera stopped working after less than 2 years of gentle ownership. However, I am grateful that I did not have to mail the phone in. If reset/restore does not work for you, you will need to get your rear camera replaced. There is no other fix if your camera is not detected. Good luck!
I appeared to lose the .5 setting in video mode, portrait mode and photo mode when I updated to 13.4.1. Today I updated to 13.5 and it still did not fix the issue.
Pretty ridiculous, right? Glad you got a new phone out of the deal, too!
Same here. Hoping there was a solution. There doesn’t appear to be.
Do you know an app that will shoot in the wide lens? Also does Apple charge? I have had my phone for less than a year and it’s having this same issue :(
I experience same issue. How to solve it? Tried to reset all network & reset the phone but still has this issue. But if use CameraPro app, ultra wide lens is there. Please helpppp
have the same issue in iphone 11 pro , 0,5x ultrawide not working , i did exactly same thing : reset network settings , the phone self restart and the ultrawide camera is there , problem solved .
Its the same here, its so stressful, any help?
Swipe up on your camera screen and choose 16:9.
it is a software problem, so hardware change wont help. For me, installing Pro Camera, which I think was about $6 then restarting phone worked. It’s one suggestion made on this thread.
hello
sir my camera 3x not working
iPhone 11 Pro wide angle stopped working
