My iPhone 10xs is not loading in finder only iMac

Fro some reason my IPhone 10xs is not loading in Finder when I connect it via USD to my iMac. I've tried shutting the phone ooff. I've tried restarting the computer which sometimes works. Can you help?

iPhone XS

Posted on Apr 3, 2020 4:19 AM

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Posted on Apr 3, 2020 7:40 AM

Have you tried a few basics such a different cord and/or a different USB port? If so, you might want to try restarting the Mac in Safe Mode by holding down the Shift Key during startup (until you get to login screen). This can take several minutes. You can also try creating a new User Account (this can be deleted later if you want) and try connecting to the new account.


Have you done a hard boot of the iPhone? Press Up volume>Press Down Volume>Press and Hold Power Button until you see the Apple Logo, then release (this may take up to 45 seconds or so).

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Question marked as Top-ranking reply

Apr 3, 2020 7:40 AM in response to DrYes

Have you tried a few basics such a different cord and/or a different USB port? If so, you might want to try restarting the Mac in Safe Mode by holding down the Shift Key during startup (until you get to login screen). This can take several minutes. You can also try creating a new User Account (this can be deleted later if you want) and try connecting to the new account.


Have you done a hard boot of the iPhone? Press Up volume>Press Down Volume>Press and Hold Power Button until you see the Apple Logo, then release (this may take up to 45 seconds or so).

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My iPhone 10xs is not loading in finder only iMac

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