Video does not play

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Level 1

8 points

Video does not play

Hello 👋🏼,

Both of my Apple TV 4K, when playing Netflix movies or any other entertainment apps such as HBO, whether the video freezes or only the audio plays. I haven’t been able to use my Apple TV because the video doesn’t play or just freezes. I need help getting this resolved pleaseeeee! I miss using my Apple TV. I’ve been using my tv apps for now and those work perfectly fine. Therefore, it’s not the tv itself with the issue. Also, I am able to open up the apps with no problem. I am able to scroll around and look for movies and series perfectly fine. The issue is only when playing the videos.

Posted on Apr 3, 2020 8:23 PM

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Answer 1

Best reply

Rudegar

Level 10

171,504 points

Apr 4, 2020 4:50 AM in response to yadira131

assuming you use the netflix apps on the not airplay it from an ios device which netflix blocks

then my path of troubleshooting would be device and conqueror, remove unknowns

try another hdmi port on the tv
make sure the appletv is running the latests ios version
test with another tv to see if the problem is with the tv or with the appletv.

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Answer 2

QuickPost

Level 10

103,335 points

Apr 3, 2020 10:13 PM in response to yadira131

Hello,

Apple TV's copyright protection system could be activating. Try unplugging the HDMI lead from the back of the Apple TV and from the back for your TV then plug it back in to see if it resolves your problem.

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Answer 3

yadira131 Author

Level 1

8 points

Apr 4, 2020 4:57 AM in response to Rudegar

Yes, I recently bought a second new HDMI cord and nothing. I also switched the Apple TV in another room and it’s doing the same thing. Also, it’s up-to-date with the latest version. Since the switch, now my second Apple TV also does the same thing after I plugged it where the original Apple TV that had problems was.

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Answer 4

yadira131 Author

Level 1

8 points

Apr 4, 2020 4:43 AM in response to QuickPost

Hi there!

I tried doing that as well. I unplugged it, restarted the system several of times, even bought a new HDMI cord. I also uninstalled the apps and nothing.

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Video does not play

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