You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: 33Unknown33
33Unknown33 Author
User level: Level 1
15 points

Help with solving the issue: "You can’t open the application because it may be damaged or incomplete."

Hey! I've got a little problem here! :D

I've downloaded an app called "Disk Drill" to solve some problems with my Mac.

When I've solved it, I thought that I don't need it anymore and I deleted it. After some time I saw, that app "BackService" wasn't deleted. Firs I tried to delete It, just moving it to trash, but I've got this: "You can’t open the application...,because it may be damaged or incomplete." I was using "Clean my Mac", making folders with the same name, even deleting files from folders (O, S, T) and the result - nothing has changed. The folder is closed, so I don't even know how to solve this problem :D

Help please :D

MacBook Pro 13", macOS 10.15

Posted on Apr 4, 2020 2:27 PM

Reply
Question marked as Top-ranking reply
User profile for user: Old Toad
Old Toad
User level: Level 10
210,545 points

Posted on Apr 4, 2020 3:17 PM

That symbol over an app means it's not compatible with the system. I have the same app located in the Library/StagedExtensions/Library/Application Support/CleverFiles folder.



It's only 76KB in size so just ignore it.


However, you have a bigger problem. You've installed what is considered around here to be akin to malware, CleanMyMac. It has been responsible for more users having problems with system and application performance than about any other app. Do a good Google search for "uninstall CleanMyMac" to get the developer's recommended uninstall procedures.  However, do not download and run any "cleaning" apps that may be used on the site.  Always opt for the built in uninstaller or do it manually. 


Macs do not need any "cleaning", "optimizing", "speed-up" or anti-virus apps. This user tip explains what you need to do to protect your Mac: Effective defenses against malware and other threats - Apple Community   



View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Old Toad
Old Toad
User level: Level 10
210,545 points

Apr 4, 2020 3:17 PM in response to 33Unknown33

That symbol over an app means it's not compatible with the system. I have the same app located in the Library/StagedExtensions/Library/Application Support/CleverFiles folder.



It's only 76KB in size so just ignore it.


However, you have a bigger problem. You've installed what is considered around here to be akin to malware, CleanMyMac. It has been responsible for more users having problems with system and application performance than about any other app. Do a good Google search for "uninstall CleanMyMac" to get the developer's recommended uninstall procedures.  However, do not download and run any "cleaning" apps that may be used on the site.  Always opt for the built in uninstaller or do it manually. 


Macs do not need any "cleaning", "optimizing", "speed-up" or anti-virus apps. This user tip explains what you need to do to protect your Mac: Effective defenses against malware and other threats - Apple Community   



Reply

Help with solving the issue: "You can’t open the application because it may be damaged or incomplete."

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up