You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have not installed any application called quest search and also it does not show in applications folder and safari extensions
but I get frequent alert on screen asking for permission to allow incoming connections to application quest search (Mac book pro 2017 Mac OS Mojave 10.14.6 safari 13.0.2) have no other browsers
how to remove this quest search
thanks
radhakrishna
MacBook Pro 15", macOS 10.14
Go step by step and test.
1. Remove unknown profiles if present.
System Preferences > Profiles
Open System Preferences, select “General and click the “Profiles” icon ( a checkmark on a gear) .
When Profiles pane opens, select the unknown profile and click the minus button at the bottom.
Section: Remove a configuration profile from your Mac
Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac
2. Check for adware
Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.
For instructions: Install Malwarebytes for Mac v4 Uninstall Malwarebytes for Mac
Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.
Restart the computer and relaunch Safari holding the shift key down.
Scan for Malware again.
Additional steps if necessary.
3. Reset search engine: https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
4. Reset Homepage. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Check proxies. SOCKS?
System Preferences > Network > Advanced > Proxies
Deselect any proxies if selected.
6 Restart your Mac. Relaunch Safari holding the Shift key down.
If this doesn’t help:
Download EtreCheck: https://etrecheck.com/maspro ,run it and post the report here.
Click “Click to download” button,
Open Downloads folder, click on it to open, and then select ”Open”.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy report” .
Paste the report when you reply.
Go step by step and test.
1. Remove unknown profiles if present.
System Preferences > Profiles
Open System Preferences, select “General and click the “Profiles” icon ( a checkmark on a gear) .
When Profiles pane opens, select the unknown profile and click the minus button at the bottom.
Section: Remove a configuration profile from your Mac
Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac
2. Check for adware
Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.
For instructions: Install Malwarebytes for Mac v4 Uninstall Malwarebytes for Mac
Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.
Restart the computer and relaunch Safari holding the shift key down.
Scan for Malware again.
Additional steps if necessary.
3. Reset search engine: https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
4. Reset Homepage. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Check proxies. SOCKS?
System Preferences > Network > Advanced > Proxies
Deselect any proxies if selected.
6 Restart your Mac. Relaunch Safari holding the Shift key down.
If this doesn’t help:
Download EtreCheck: https://etrecheck.com/maspro ,run it and post the report here.
Click “Click to download” button,
Open Downloads folder, click on it to open, and then select ”Open”.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy report” .
Paste the report when you reply.
Thanks a lot
it worked
I could not see the button to see profiles under System preferences- general though
I downloaded anti-virus X-out (because it is in apple store) and cleaned the adware and socks also deselected
quest search
