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iPhone randomly blocked contacts

A few months ago, my dad was set to pick me up at the airport


He was not responding to my calls or texts


Luckily, I was able to catch him driving by the arrivals area and flagged him down


A few days later, my  mom called and told me my dad was trying to text me and I was not responding


I tried troubleshooting and then thought to ask him to check and see if my phone number was blocked on his iPhone -- and, yes, it was (weird)



Over the past few months I have been trying to text some friends and never received responses - I figured they “ghosted” me or were just too busy


Fast forward to an hour ago when I received an email through my business’s website from one of my friends saying he hasn’t heard from me and was wondering if I was ok


So, thinking back to the situation with my dad, I checked to see if somehow my iPhone had randomly blocked how number -- and, yes, it had been


I then proceeded to go through every one of my contacts and about 25% of them had been blocked


I never blocked any of these contacts


How is this possible?


iPhone XS Max, iOS 13

Posted on Apr 6, 2020 9:49 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2020 4:58 PM

Hi dskattorney,


Thank you for using the Apple Support Communities! I understand some of your contacts are getting added to the Blocked list, even though you are not performing that action. I'd like to see how I can help with this.


What type of account are your contacts being saved or synced to? i.e. iCloud, Gmail, etc.? You can check under Settings > Contacts > Default Account. And, also under Settings > Passwords & Accounts > Accounts, to see which accounts have Contacts enabled.


After you remove the contacts from the Blocked list, try restarting your iPhone: Restart your iPhone - Apple Support, and monitor for the same behavior. I would also suggest updating to the latest version of iOS, if you haven't done so already: Update your iPhone, iPad, or iPod touch - Apple Support, to see if this improves the behavior.



Keep me posted if the issue remains after following these suggestions. Regards.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 8, 2020 4:58 PM in response to dskattorney

Hi dskattorney,


Thank you for using the Apple Support Communities! I understand some of your contacts are getting added to the Blocked list, even though you are not performing that action. I'd like to see how I can help with this.


What type of account are your contacts being saved or synced to? i.e. iCloud, Gmail, etc.? You can check under Settings > Contacts > Default Account. And, also under Settings > Passwords & Accounts > Accounts, to see which accounts have Contacts enabled.


After you remove the contacts from the Blocked list, try restarting your iPhone: Restart your iPhone - Apple Support, and monitor for the same behavior. I would also suggest updating to the latest version of iOS, if you haven't done so already: Update your iPhone, iPad, or iPod touch - Apple Support, to see if this improves the behavior.



Keep me posted if the issue remains after following these suggestions. Regards.

iPhone randomly blocked contacts

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