Pho gets into sleep mode even while in use

My iPhone screen turns black or get dim randomly at anytime even while in use such as I am writing some message on wats app and it turns into sleeping mode suddenly and then come back to normal stage with in 2 3 seconds. While I talk to someone it gets into sleeping mode again and if I want to keep it on loudspeakers I’ll have to keep the person on hold to try n click every available button to get it into normal mode . So that I can put the call on loudspeaker. This behavior doesn’t Persist all the time . It is very random. Is that a phone problem or am I missing some sort of settings?

Posted on Apr 7, 2020 8:50 AM

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1 reply

Apr 9, 2020 1:34 PM in response to sandhya64

Hello and welcome to Apple Support Communities, sandhya64!


I understand you're noticing an issue with your iPhone where it randomly goes into sleep mode. I'd be happy to provide information to help you address this.


If you have any screen protectors or cases on your iPhone, you'll want to remove them and test to see if the issue continues.


Let us know the results.

Have a great day!

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Pho gets into sleep mode even while in use

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