Flexgate issue for the Mac

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Level 1

14 points

Flexgate issue for the Mac

13-inch MacBook Pro Display Backlight Service Program

My MacBook Pro which was purchased during Dec 2017 which have this display issue.

Is I'm eligible for display backlight service program.

"Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program."

My Mac Pro is 2017 will I be eligible for the program

MacBook Pro 13", macOS 10.15

Posted on Apr 9, 2020 11:10 AM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,855 points

Apr 9, 2020 11:16 AM in response to eldho07

No, you are not eligible for the program. You do not have the 2016 models specified in the program. What you posted is quite clear:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program.

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Answer 2

Apr 9, 2020 11:17 AM in response to eldho07

Unfortunately, it's not likely that your's will be eligible. You have the 2017 model, not the 2016 model. However, you could try to enter your MacBook's serial number, but I assume that it's not going to be eligible.

Hope this helps!

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Answer 3

Apr 9, 2020 11:20 AM in response to eldho07

If you have AppleCare, you may be able to replace it(assuming your coverage still exists). Of course, if your laptop is out of warranty, Apple is under no obligation to replace your device, as it is out of your warranty period. Sorry... however, you could research into repair programs/ purchasing a new one.

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Answer 4

eldho07 Author

Level 1

14 points

Apr 9, 2020 11:18 AM in response to Kappy

Ya I understand it now. only for models 2016 which is sold during 2016 to 2018 period.

thanks but I thinks its fairly apply mistake they should replace it

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Flexgate issue for the Mac

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