You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Flexgate issue for the Mac

13-inch MacBook Pro Display Backlight Service Program


My MacBook Pro which was purchased during Dec 2017 which have this display issue.

Is I'm eligible for display backlight service program.


"Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program."



My Mac Pro is 2017 will I be eligible for the program


MacBook Pro 13", macOS 10.15

Posted on Apr 9, 2020 11:10 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2020 11:16 AM

No, you are not eligible for the program. You do not have the 2016 models specified in the program. What you posted is quite clear:


  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program.


Similar questions

4 replies
Question marked as Top-ranking reply

Apr 9, 2020 11:16 AM in response to eldho07

No, you are not eligible for the program. You do not have the 2016 models specified in the program. What you posted is quite clear:


  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program.


Flexgate issue for the Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.