Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)
TL;DR:
Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.
Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."
Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.
I'm downloading it now. I'll report back. First time off the beta which has been working for ages.
Scared
Mine has been running for 2.5 hours without a reboot or any ips logs written.
I am downloading it now
Been running for 10 minutes. All good so far. Feels smoother than the beta too
Been running for 6 minutes and no issues
Updated. Working fine. It's been ten minutes now. Thank you, guys, for sticking together. Thanks foe those who took risks on our behalf.
Updated too from beta 3 and for now averything works fine.No bootloops at the moment.Hope everyone has good news
It's still working well since last night. The update is solid. The iPad is even snappier now.
I watched a movie and played games on mine last night no issues at all and no boot loop.
Anyone brave enough to try 14.3?
I have not tried it yet. I was waiting to see if anyone has had any issues will definitely not be installing it tonight
I solved this problem yesterday. Refer to this article (https://www.reddit.com/r/applehelp/comments/fxnyfi/my_ipad_pro_2nd_gen_intermittently_reboots_after/). I squeezed my iPad and now it does not reboot anymore (13.4.1). I hope that it will be helpful to you guys.
Apple won't acknowledge they have created a problem with 13.4 because it could mean yet another special repair program. This is not a hardware issue. One of my iPad Pros has this problem. It was fine on 13.3.1 but started spontaneously rebooting on 13.4. At the time, I was able to restore it to 13.3.1. Magically the problem went away. Re-installed (clean) 13.4 and the problem re-appeared. Thought 13.4.1 would fix it but not. Now it's impossible to return to 13.3.1. The iPad is a brick or an expensive repair. Apple Support doesn't seem to know about this forum, let alone this thread. Pretty frustrating.
Hello mehdichopin.
I squeezed the entire of my iPad for a ten minute. and I didn't shut down my pad.
After that, the pad does not occur kernel panic (check log) suddenly anymore.
Just try it again. Cheer up..
There is no one here from Apple and responsible and cognizant Apple teams and employees do not monitor these communities.
These are Apple product customer/user to user technical support communities, supplied by Apple, for Apple product users to sort out their own product issues.
We are all just Apple product customers/users here. Just like you!
No one from Apple will comment here, ever!
Again, You are free and welcome to submit feedback about this issue to Apple.
This is only one of the few ways to directly contact Apple about ANY product issues.
iPad Feedback
http://www.apple.com/feedback/ipad.html
You can post as much feedback as you wish, as well as post multiple feedback.
Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.
The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.
Also, I suggest contacting/reaching out to Apple Product support and services on this iPad issue, as well.
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
Best of Luck to You!
iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.
