You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Series 2 Update to 6.2 issues. iPhone X on version 13.4.1

I have followed all the steps posted on Apple site and YouTube to get this update to take. Apple watch is charged to 100% and connected to charger. iPhone is also charged to 100%, connected to charger and connected to Wi-Fi . I have rebooted both devices a few times. I have removed the update download on the iPhone. (iPhone - Watch app > General > Usage > Software Update >) Deleted that file there. Then went to (iPhone - Aatch app > General > Software Update) It sees update 6.2 and download it again. But fails to install. Get message "Unable to Install Update - An Error occurred installing the latest version of watchOS on your Apple Watch." from my iPhone I then went into (iPhone - Watch app > General > Diagnostic Logs) and deleted all the old logs. I have even tried installing the new update from the watch itself (Settings > General > Software Update) and get the exact same message. I also have seen a error saying it cannot talk to the watch, but I can see the watch in my Bluetooth device on the iPhone and it is connected. I can change the face style on the Watch and the watch get the new face instantly. I have reset the watch and tried to set it up as a new device as well as restore from backup. Still fails to take this new update.


So then I went into the Watch itself and turned off the Wi-Fi (Settings > Wi-Fi > OFF)s and all of a sudden my Watch finally updated.

Apple Watch Series 2, watchOS 6

Posted on Apr 10, 2020 12:23 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 11, 2020 9:18 AM

I had the same problem, turned off Wi-Fi and mine updated also, so thanks for the tip! I've been trying every day since the update came out.

Similar questions

69 replies

May 10, 2020 9:25 AM in response to ourson2011

From my understanding the watch need to be on the charger to install update. Not sure why you would need to turn off Wrist Detection 1st. But a though would be to have the watch on but a little loose, let the watch notice your wrist 1st then slip the charger under the watch and have it on your wrist while you try the update. Maybe try to reset the watch to default setting 1st.


View these YouTube Links and choose for yourself if these are something you want to also try to see if they help.


Restore Apple Watch to Factory Settings With or Without Pass-code

https://www.youtube.com/watch?v=V1hL1A5JLPQ


How to Unpair Apple Watch from iPhone

https://www.youtube.com/watch?v=RrcPVdZpA10


How to Delete Apple Watch Backups from iPhone

https://www.youtube.com/watch?v=7Eqbv5a3_io



If the Apple Watch update is stuck try to delete the already downloaded update and log files 1st and download a fresh watchOS update.

  1. Open the Apple Watch app on your iPhone, tap General > Usage > Software Update, then delete the update file.
  2. Open the Apple Watch app on your iPhone, tap General > Usage > Diagnostic Logs, then delete all the log files
  3. After you delete those file, try to download and install the watchOS update again.


May 10, 2020 3:28 AM in response to Shancolby

Or;

Press and hold both the side button and Digital Crown for about 10 seconds, then release both buttons when you see the Apple logo.Wait a few seconds, then hold down just the side button for about 20 seconds until the “erase all settings” prompt shows up on the screen, then tap on it, then tap on the green check button.

Apr 18, 2020 6:07 AM in response to popal05

I can’t get mine to update. I’ve let it run all night. Both fully charged, both plugged into charger. Phone on WiFi. Watch says continue set up on phone. Phone won’t let me do anything until update, can’t access settings or anything other than turn it off. Paired to phone multiple times- no problem. Phone says must be connected to WiFi. It is. Stuck in an endless circle! Help!

Apr 19, 2020 6:08 PM in response to Community User

I have Apple Watch Series 2 (version 6.1.2), my iPhone is 6sPlus (version 13.4.1). I am having issue when upgrading WatchOS 6.2 during verification phase. Error: An error occurred installing the latest version of watchOS on your Apple Watch.


Unfortunately, I cannot turn off Wrist Detection on the watch so that I could not install the upgrade package from the watch itself. Also, to turn off WIFI on watch did not help neither.


Need help please. Thank you..

Apr 20, 2020 7:00 AM in response to shepj999

shepj999, I am glad you got your update to finally take. It would be interesting to see if someone else who is struggling to get the update to take. Would just turn the WiFi off for a a several seconds and back on and see if it goes. Could be just by turning watch WiFi off and back on rather than Watch WiFi off ends up being a solution for them...


To others struggling this post is not a catch all solution and never claimed to be. This is however just another step to try to get the watch to take the update...


Just like the Apple logo. Keep taking a bite out of by trying new steps. We will get there together and it’s going to be sweet.

Apr 20, 2020 7:18 AM in response to popal05

I tried switching WiFi off, but as soon as I placed it on the charger it restarted. This was after several attempts to update the watch. I can report that I repeated the process of starting the update from the watch with my wife's Apple Watch, and that worked as well. I think our friends at Apple need to do better testing on these updates before rolling them out.

May 5, 2020 9:37 AM in response to Gratefulhere

Finally got it to load after 14 attempts with various combinations. This sequence worked for me - Reset , unpaired, and re-paired the watch, loaded from watch-fail, loaded from phone-fail, loaded From phone -success. Again looks like time to plan to buy a new watch / 8 days of fiddling around with watch upgrades is a real deterrent from continued use. Not the brand experience I’ve come to expect from Apple. Had the same sort of retry upgrade on my wife’s watch.

May 6, 2020 8:24 AM in response to Jamreg57

Sweet thanks for this info. I really hope this post get the attention of Apple watch developers and they can dig into this and see if this is a bug of some kind. If it is then hopefully the Apple watch developers will fix it in a future build. I personally do not fault the Apple testing team or the Apple watch developers on this at all. Its not my goal to get them pointing finger at each others. Its about us, the ones who buy there product having a voice. Saying, this is an issue some of us are experiencing. These are the extra steps we are having to do to get the watch update to take. So Apple just fix it please!



Apple Watch Series 2 Update to 6.2 issues. iPhone X on version 13.4.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.