Level 1

18 points

Apple Watch Series 2 Update to 6.2 issues. iPhone X on version 13.4.1

I have followed all the steps posted on Apple site and YouTube to get this update to take. Apple watch is charged to 100% and connected to charger. iPhone is also charged to 100%, connected to charger and connected to Wi-Fi . I have rebooted both devices a few times. I have removed the update download on the iPhone. (iPhone - Watch app > General > Usage > Software Update >) Deleted that file there. Then went to (iPhone - Aatch app > General > Software Update) It sees update 6.2 and download it again. But fails to install. Get message "Unable to Install Update - An Error occurred installing the latest version of watchOS on your Apple Watch." from my iPhone I then went into (iPhone - Watch app > General > Diagnostic Logs) and deleted all the old logs. I have even tried installing the new update from the watch itself (Settings > General > Software Update) and get the exact same message. I also have seen a error saying it cannot talk to the watch, but I can see the watch in my Bluetooth device on the iPhone and it is connected. I can change the face style on the Watch and the watch get the new face instantly. I have reset the watch and tried to set it up as a new device as well as restore from backup. Still fails to take this new update.

So then I went into the Watch itself and turned off the Wi-Fi (Settings > Wi-Fi > OFF)s and all of a sudden my Watch finally updated.

Apple Watch Series 2, watchOS 6

Posted on Apr 10, 2020 12:23 PM

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69 replies

May 26, 2020 4:13 AM in response to popal05

I can’t turn wifi of from AW, because it is in factory reset setting. When i trie to activate it, it says there must be latest os to activate. When i try to update, it tells the same old story, no connected to internet. ****.

popal05 Author

Level 1

18 points

May 26, 2020 6:04 AM in response to MarshalAri

What version is your iPhone on?

What version is your Apple Watch on?

When you say factory settings does your Apple Watch have a symbol on the screen? Or can you see the app icons to go into system on the Apple Watch?

May 26, 2020 2:00 PM in response to popal05

I have tried everything suggested but still can’t get it to install. When I turn of Wi-fi on the watch, it automatically turns its self back on. It downloaded and then wouldn’t verify, now it is downloading to the watch. Such a pain, using iPhone 8 with latest update..

May 27, 2020 7:51 PM in response to popal05

I had the same exact issue. I've tried to install this update for about a week trying different things. This finally made the install work. Thanks for taking the time and writing this out for all to see. It is very much appreciated.

popal05 Author

Level 1

18 points

Jun 8, 2020 6:36 PM in response to KatieColemack

That is a diffrent issue from this post. But I think I had the same issue. See my new post about that. In Short Hold the Home & Side button in at the same time for a few seconds see if that bring it back.

https://discussions.apple.com/thread/251446918

Didegal

Level 1

4 points

Jun 22, 2020 11:27 AM in response to popal05

I turned off wifi on my Watch Series 2 and it updated the 6.2.6 software...finally after trying everything you mentioned in the original post.

Thanks so much for the tip. I will remember this in case I have trouble updating again. This is the first update that has been an issue.

Jun 22, 2020 1:12 PM in response to Didegal

For those of you turning off the Wifi, I can’t turn mine off unless the watch is still on my wrist. Are you turning it while it’s on the charger or beforehand? I haven’t been able to make this fix work because the watch has to be on the charger to start the update, and I can’t turn Wifi off with the watch on the charger/off my wrist.

popal05 Author

Level 1

18 points

Apr 11, 2020 12:01 PM in response to Snorkelbuddy

That is great news. So glad it worked for you as well.

Apr 17, 2020 2:08 PM in response to popal05

Should we re-enable wifi after the update or leave it off?

popal05 Author

Level 1

18 points

Apr 20, 2020 10:00 AM in response to Turningoffwifi

I am happy to hear your watch is now updated...

popal05 Author

Level 1

18 points

Apr 21, 2020 10:04 AM in response to tinkles02

if I followed you correct you managed to get your watch update. That is great news.

KDC57

Level 1

4 points

Apr 22, 2020 2:27 PM in response to popal05

after a dozen attempts from my iphone 8 it did update when done through the watch-- at least it looks like it is doing it! Fingers crossed....

Apr 23, 2020 9:38 AM in response to popal05

Thanks so much for the information, I was experiencing the same exact issue. I have been fighting to update my watch for a while now and was about to give up, but this did the trick!

popal05 Author

Level 1

18 points

Apr 23, 2020 11:17 AM in response to Sooner_Rick

Sweet, so glad this worked for you.

Jamreg57

Level 1

4 points

Apr 30, 2020 6:00 PM in response to popal05

Nope, been trying to get this to load for days. Looks like planned obsolescence to me. So life of watch is 4 years then throw it away

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Apple Watch Series 2 Update to 6.2 issues. iPhone X on version 13.4.1