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popal05 Author

Level 1

18 points

Apple Watch Series 2 Update to 6.2 issues. iPhone X on version 13.4.1

I have followed all the steps posted on Apple site and YouTube to get this update to take. Apple watch is charged to 100% and connected to charger. iPhone is also charged to 100%, connected to charger and connected to Wi-Fi . I have rebooted both devices a few times. I have removed the update download on the iPhone. (iPhone - Watch app > General > Usage > Software Update >) Deleted that file there. Then went to (iPhone - Aatch app > General > Software Update) It sees update 6.2 and download it again. But fails to install. Get message "Unable to Install Update - An Error occurred installing the latest version of watchOS on your Apple Watch." from my iPhone I then went into (iPhone - Watch app > General > Diagnostic Logs) and deleted all the old logs. I have even tried installing the new update from the watch itself (Settings > General > Software Update) and get the exact same message. I also have seen a error saying it cannot talk to the watch, but I can see the watch in my Bluetooth device on the iPhone and it is connected. I can change the face style on the Watch and the watch get the new face instantly. I have reset the watch and tried to set it up as a new device as well as restore from backup. Still fails to take this new update.

So then I went into the Watch itself and turned off the Wi-Fi (Settings > Wi-Fi > OFF)s and all of a sudden my Watch finally updated.

Apple Watch Series 2, watchOS 6

Posted on Apr 10, 2020 12:23 PM

Top-ranking reply

Snorkelbuddy

Level 1

16 points

Posted on Apr 11, 2020 9:18 AM

I had the same problem, turned off Wi-Fi and mine updated also, so thanks for the tip! I've been trying every day since the update came out.

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69 replies

Didegal

Level 1

4 points

Jun 22, 2020 7:42 PM in response to KatieColemack

I had mine on the charger and turned the WiFi off on both my iPhone and watch. Then I turned my phone WiFi on and continued the update. I noticed after the update that the WiFi was back on again on my watch, but it was off evidently long enough for the update to take. Mysterious fix.

popal05 Author

Level 1

18 points

Jul 17, 2020 12:08 PM in response to klr7227

One way you could try is to have the watch on your wrist loose with the charger connected between your wrist and the watch. But the watch needs to be on a charger while updating even if you watch says its 100% charged. Hope that helps

May 10, 2020 3:20 AM in response to popal05

Any clue how I get to the settings on the watch when I have this on the screen? This is a replacement for my broken watch.

May 11, 2020 6:23 AM in response to corbyjaye13

popal05 Author

Level 1

18 points

Apr 11, 2020 12:01 PM in response to Snorkelbuddy

That is great news. So glad it worked for you as well.

Apr 17, 2020 2:08 PM in response to popal05

Should we re-enable wifi after the update or leave it off?

popal05 Author

Level 1

18 points

Apr 20, 2020 10:00 AM in response to Turningoffwifi

I am happy to hear your watch is now updated...

Apr 20, 2020 9:25 PM in response to popal05

Yes same here. Series 2 watch. Turn off wifi and it will download but keep close to your watch on charge. Takes about an hour to complete fully.

popal05 Author

Level 1

18 points

Apr 21, 2020 10:04 AM in response to tinkles02

if I followed you correct you managed to get your watch update. That is great news.

KDC57

Level 1

4 points

Apr 22, 2020 2:27 PM in response to popal05

after a dozen attempts from my iphone 8 it did update when done through the watch-- at least it looks like it is doing it! Fingers crossed....

Apr 23, 2020 9:38 AM in response to popal05

Thanks so much for the information, I was experiencing the same exact issue. I have been fighting to update my watch for a while now and was about to give up, but this did the trick!