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iPhone X drop down menu freeze/ No force shutdown

Is anyone else experiencing a frozen screen when connecting to bluetooth devices (airpods) through the drop down menu? When this happens the screen can only be turned on by using the side power button, there is no touch activation. Also I am not able to force shut down the phone because when the power button and volume buttons are pressed at the same time the phone starts an emergency call countdown.

iPhone X

Posted on Apr 11, 2020 12:24 PM

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Question marked as Top-ranking reply

Posted on Apr 11, 2020 12:39 PM

Hello,

Start here: If you can‘t connect a Bluetooth accessory to your iPhone, iPad, or iPod touch

Note: to force shut down an iPhone X use this procedure: press & release the volume-up button, press and release the volume-down button, press and hold the side power button until you see the Apple logo:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Good luck.


1 reply
Question marked as Top-ranking reply

Apr 11, 2020 12:39 PM in response to kess114

Hello,

Start here: If you can‘t connect a Bluetooth accessory to your iPhone, iPad, or iPod touch

Note: to force shut down an iPhone X use this procedure: press & release the volume-up button, press and release the volume-down button, press and hold the side power button until you see the Apple logo:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Good luck.


iPhone X drop down menu freeze/ No force shutdown

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