Grainy Image on MacBook Air 2020

I just received my 2020 Macbook Air, 3 days ago and the facetime quality and photo booth is so trash. I thought it was my settings or screen protector but now that i'm going through this comments I see thats it just a overall issue. Very disappointing, my 2017 Air camera quality is way better. Really don't want to return but will because its so grainy and ashy

Well Apple deleted my comment, as I recommended we create a fb page and obtain possible media coverage about this issue, since they’re not doing anything to rectify the issue. This device is very expensive for them not to address these issues!

This is very fantastic product indeed. I am also using this MacBook, but I have no such issues. I think you need to fix your internet connection. this happens often when your internet connection shows weak signal.

I’ve had this laptop for a couple days, its not my computer internet connection, I work from this laptop and etc. Check the thread, majority are experiencing the same thing, if it was as simple as internet connection, I don’t think we would be in here. Thanks.

That’s what I want to avoid from happening, I seen one person say they bought another one just to see and it was the same outcome with the camera quality. I was going to go to the apple store tomorrow but there’s no point I see. The laptop overall besides that one issue is lovely but I hate joining my job zoom with an ashy camera

What? Dont say this lol youre a liar haha.

I know for a fact they are all built this way lol.

You may not be able to notice as much because you have more natural light, but the problem is on ALL models.

This is confirmed 100% lol

Its an issues with the hardware of the screen blocking light to the camera or not allowing enough in or whatever lol.

All info was on page 23 of these complaints.

I went so deep with Apple on this.

So it means I know you are lying. Weird comment.

I took mine to them in less than a month of purchasing and they said to try natural light and ring light and nothing works. I want to bring it back so bad but don't know if they'll take it back after 6 months. I have to be using my phone which shouldn't be after spending so much money on a laptop.

THIS IS NOT JUST YOU. I've had MacBook's for 15 years, since the original MacBook came out. My old MacBook air that I bought in 2015 had WAY better camera quality. I bought the 2020 model because the switch to teaching fully online was straining my old one, but the ****** camera quality has me really regretting the switch. My video lectures look so much worse now that my students have actually commented on it. It's a huge bummer after spending so much money on a new laptop.

I bought a MacBook Pro 2020 M1 and had the same problem. I tried to make a call via WhatsApp->it solved my problem! Video quality was as it should be. When I tried to make a call via FaceTime again everything was fine. I have no idea why that helped but it did, and I hope it helps you too! Good luck. :)

Just want to hop on and say I'm having the same issue. It's such a disappointment! I really hope Apple steps up and fixes this issue. This is my first time investing in a brand new mac and all of my work is online Zoom meetings so having such a bad quality webcam is hugely problematic.

This is not normal and I have noticed the exact same thing in both Photo Booth and FaceTime. In fact, in setting up my MacBook Air 2020 I imported my Photo Booth pictures from my *2013* MacBook Air and the quality of those images are far superior -- it's almost laughable. In reading the replies, I am glad to see I am not alone. What is going on here? Can we report it somehow?

I've had my new MacBook 2020 for awhile -- but didn't really get "into" my camera issues until today.

#1 - using the camera is a huge hassle... somehow on my macbook13 I could just click an icon and boom make a quick video message or snap a picture and it was EXCELLENT.

#2 - I have YET to figure out how to easily make a quick video and the picture quality on my first trial (and it was a TRIAL) was absolutely dismal.

#3 - what good is it to have a screen with such stellar resolution (it is wonderful) but not be able to create a video or photo from the (expletive) camera? It is simply lousy! My very first digital camera (circa 1998 or so) was better than this!

I'm so disappointed. I wonder if they can take the old camera from my macbook 13 and put it in the 2020? Sheesh! Should I have bought a Dell? (ick, no)

Sad in Texas.

Literally just made a call via WhatsApp, video quality was as it should be as soon as I got in the call. Then I ended the call and tried FaceTime again to see if it's because of the application or something else, and when I got in the call my video quality was as it should be. (Same as the one on 2017 models) let me know if this helped you because I'm really puzzled about this. hahaha

I lost my first response. Sheesh, I've been using computers since the early 1990's and now I'm losing my mind. ROFL.

SOMEtimes the problem with grainy images or videos is due to low light, but that isn't the case this time, at least not for me. The light is just fine, but the subject image (in this case, me) is out of focus. Occasionally the background is in focus but the subject is always blurry.

Maybe I'll make an appointment with the GeekBar or whatever it's called, when I have a spare day to spend. In the meantime, it's just videos to my grandson (almost 5 years old) and granddaughter (almost 2 years old) so they aren't nearly as critical as I am.

Thanks for the responses.

Grandma

I was just at apple two weeks ago and they there is an issue. They told me to get an external camera after I spent so much for my laptop. I told them thats ridiculous. I ask if I can trade it and they said I would only get $500.