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Have just purchased a new MacBook Air (2020 model). Have bought to use for home working (Zoom meetings, etc) and the image is really grainy when using Zoom or FaceTime. Is this normal with Macs?
MacBook Air 13", macOS 10.15
i've just taken delivery of my MBA 2020 and the camera image is so terrible I am not sure what to do about the machine now. I paid to have a ton of upgrades so overall this was a £1800 machine. The camera is about the worst i have seen since laptops started coming with in-built cameras. I hope, Apple, you find that damning... but i suspect you won't care. The web is awash with similar complaints. To see someone commenting saying wipe the screen and check your internet connection; it's just offensive. The camera quality is so bad in low light that i can barely even recognise myself. I joined a video call the other night and everyone was commenting about how bad it was, unprompted. I genuinely don't know if I will keep this macbook... i feel like it will be my last, at least, if this is the type of thing we can expect. Apple support were meant to call me back this evening to discuss it but what a surprise, they didn't.
I bought the macbook air 2020 as soon as it came out and when I went to check the camera quality it was so much worse than my macbook 2017! I went ot the apple store and they told me to wait a few months to see if it improves which is dumb because then my warranty would've worn of but I did what he said and it didn't improve at all. I came to the conclusion that I probably just picked up a faulty macbook but when I went to do some research I shockingly found it was the macbook itself. I am beyond disappointed because I spent my life savings saving up for a new computer only to be disappointed. I'm afraid to put my camera on in online classes just because i am so ashamed of this camera quality. This is absurd and I hope that everyone who has made the exact purchase as me and got let down all gets their money back or a new computer.
Experiencing the same thing. I compared to a Chromebook that was just over $100. The Chromebook image quality for video calls was way better. This is so unacceptable. A horrible miss on key function needed (especially in today's world) makes an otherwise great machine a disappointment. It is so ridiculous that I need to resort to using a cheap Chromebook for calls to get decent quality.
Ikr, I am a student and bought MacBook Pro M1 2020 model for my classes and tuitions and coding, but I face this problem only at night. In the morning, it has the best quality about 720p. But from evening time, it is like painted or grainy picture, mostly around 360p. I tested this for some days and noticed that this happens only at night.
If this is a software issue, I would kindly request to get it fixed at the earliest since most of us are using the camera during this COVID-19 pandemic for calling relatives and friends and also using it for classes and work.
If this is a hardware issue, please inform me if it is possible to repair it or get this MacBook exchanged.
I hope to get a response at the earliest possible.
Regards
Grainy picture of me on FaceTime. I just bought a MacBook Air 2020 and I had a 2014 Macbook and the picture was clear? Whats going on?
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That is the only way Apple will listen and take some actions!
Give a feedback about this product through this link ,
if enough people give negative they might , look into this problem
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Same. Mid 2010 iMac on the left. 2020 MacBook Air on the right. Taken at the exact same time, same lighting, etc.
I had a bigger problem with the Webcam, mine was showing some strange vertical lines on all the app and conditions I tried. I just returned the product...
while using face time or photo booth found photos getting not clear. please advise how can I do the proper setting
attached photo for your reference
I feel the same! I had 3 different ones delivered and it's the same on all. I'm so disappointed. I am looking at working from home for the next 15 months. This won't do!
I have a 2013 macbook air and the webcam is way better than my 2020 macbook air........ WTH is going on Apple? I bought the upgraded i5 16gb version too!
I bought last week and I am in same boat - what really makes me mad is when I called apple support, they kind of act as if i am the first one reporting this. Did anyone find fix for this?
Exactly the same case here. I have 2015 and 2017 models and they both are way better. How could apple let this kind of product even ship? May be that is what makes you 2T$ company!
Grainy Image on MacBook Air 2020
