Have just purchased a new MacBook Air (2020 model). Have bought to use for home working (Zoom meetings, etc) and the image is really grainy when using Zoom or FaceTime. Is this normal with Macs?
MacBook Air 13", macOS 10.15
Basically what it means is that they are very very aware of this issue.
Their process is to classify issues as either expected or unexpected. If it's expected it means it's "our fault" for not knowing the camera image quality is impacted by poor design not allowing for enough light to enter the lens. That they have no recourse to fix it. It is hardware and it's a design flaw. It actually has nothing to do with the camera quality. Not something they are currently able to fix. I said its false advertising and they said prove it. That's why your camera quality is better on older models. More light coming into the camera. Its beyond stupid they let this happen. haha Someone got fired for sure I imagine.
I have a Macbook pro 2019 I just purchased in Dec for 5500.
Its way better in natural light.
Who the **** has access to natural light in their office lol. I am lucky to have some and can see the clear difference, but at night it is unusable.
When I bought my computer for the Macbook pro this was still not classified expected behaviour. It became expected as I was negotiating with them.
This is why they sent me free accessories.
Now, they have changed the classification to "expected." This means you have no recourse whatsoever with Apple other than complain and hope they offer something in the future who those who did.
All you can do is return it and buy something else or wait for their next release otherwise.
Yes, you and all of these other people have fallen through the cracks. (As of Feb 25.) If "Apple cares" they would immediately fix this issue. They just pretend too like the others. Not a special company lol.
I understand. For some of us, a home computer is a MAJOR investment, even when it is a small laptop.
I hope Apple will find a solution; the public expects excellence without having to dig into the deepest darkest volumes of user manuals to find out what the resolution on the camera is. For that matter:
WHERE IS THE INFORMATION ABOUT THE CAMERA IN THE COMPUTER?
Thank you, Apple. I trust you're listening?
If the camera was going to be this bad after making such a huge deal about the new chip they should have made that very public as well. And since they didn't a nice offer would be to supply us with a better webcam to use with the new mac air m1
the camera here is so substandard it's embarassing. Apple is much better than this.
Are you listening to this? I have faith in you Apple you are SO much better than this. Please make it right and offer people a webcam.
I agree, they should be more transparent about this! We expect quality, thats why we chose their product in the first place. My old MacBook 2013 actually has a better camera than this one. I really hope they are listening and that they are thinking of a solution to rectify this problem.
I agree, they should be more transparent about this! We expect quality, thats why we chose their product in the first place. My old MacBook 2013 actually has a better camera than this one. I really hope they are listening and that they are thinking of a solution to rectify this problem.
When I contacted them, they said the technical team is working on a software update to make the camera better. This I am assuming was a lie. I also don't know how a software upgrade can fix a hardware issue!!!
Seems some Apple MacBooks are having this problem for a year now, it's unbelievable that they have not found a fix. Whats going on?? My device is one month old, the much hyped MacBook Air M1 processor purchased March 2021, and I have a similar issue of blurry/ hazy camera. Apple customer care India admitted there is a problem, but are waiting for a solution. I am tweeting to Mr. Tim Cook every few days T-001, T-002...3,4,5,6 gone and counting. No response. Apple must recall such machines forthwith.
BMW, Toyota, Honda, Mercedes, and several of the leading companies have had recall based on serial numbers for parts replacement. Even Apple ran this program for product issues, I remember for iPhone battery replacements. The onus is on suppliers to replace them Free, so wonder why Apple is silent. They can easily recall the notebooks for replacement of camera. It is very normal
Cost cutting at the expense of performance is tragic for the organisation. Regrettably I see a very lackadaisical or nil response from the manufacturer which is exacerbating rather than ameliorating the issue. Sad to the core.
yes i have the same issue. I also upgraded from 2013 and my 2013 camera was clear and perfect. I used it for all my video calls. I upgraded because my 2013 became way too slow for me. What should I do? I need a clear camera for my zoom calls?
are there other mac books that have better cameras out there.? I cant continue to use my 2013 its too slow. I also compared 2013 and 2020 side by side and camera is horrible on 2020
Ok, let me try to get a screenshot from ‘my folks’ to see how they see me!! But the fact remains that the device shows me in “poor light”, and the manufacturer is not responding. I still have ten months of warranty and hoping the Covid cools off, I’m going to visit the Apple service center for a resolution. And BTW, what’re the safety precautions and steps to protect/ erase your data if one has to sell his Mac...!?
Oh ok... so I (my folks) may be wrong. We anyways stay with the serious issue. As it is I am struggling with bronze/ rose pink color of my MacBook Air M1, which Apple described as 'Gold'. And my family is calling someone colorblind. Apple has a different description in case of iPad, but someone goofed up in case of MacBook, so here I am frustrated. Ordered Gold, and delivered a funny Bronze or Rose Pink...hahahahahaha
My friend, this didn't help me though. Good if you are happy with it. I am still waiting for a solution from the Apple company. It is very frustrating. How I wish I had not bought this blooming piece of M1, and retained my good old MacBook Air 2017...except for battery becoming weaker, it was just marvelous.
I got mine delivered today and have the same issue. I'm surprised how every unboxing/review video online talks about great camera quality yet so many people have issues with this. Did anyone place a return/replace request?
Replacement was flatly refused by their product support. They said if it were purchased directly from Apple, a seven day replacement is possible, only if there is any hardware defect found in the diagnostics. So...very sad Apple is silent. And they are getting a bad name each time we have a video call, people laugh at the Apple product quality!
I have bought Mac air m1 and shocked with this camera quality. what should I do. I bought for my online business. I have main use of my camera and its really worst. can anyone suggest what to do with this???
Grainy Image on MacBook Air 2020
