Grainy Image on MacBook Air 2020

I returned my first MacBook Air M1 in April thinking there was a fault with the camera. That was before I googled the issue and realised it's just a rubbish camera. Older Macs with the same 720p camera are better quality because they have a bigger aperture allowing more light in. Apple tried to compensate for this by applying a heavy blurry instagram-style filter with the software update which is just embarrassing.

The website spec states the 720p camera "with image signal processor of M1 for drastically improved performance" which is just not true. I called to ask if they're planning to do a recall program to replace the camera and they said only if enough people complain (like with the keyboard issue). Seems crazy in 2020/2021 when video calling is an essential part of most people's new daily life to have such poor technology.

Cost cutting at the expense of performance is tragic for the organisation. Regrettably I see a very lackadaisical or nil response from the manufacturer which is exacerbating rather than ameliorating the issue. Sad to the core.

yes i have the same issue. I also upgraded from 2013 and my 2013 camera was clear and perfect. I used it for all my video calls. I upgraded because my 2013 became way too slow for me. What should I do? I need a clear camera for my zoom calls?

are there other mac books that have better cameras out there.? I cant continue to use my 2013 its too slow. I also compared 2013 and 2020 side by side and camera is horrible on 2020

Let's try to better understand the problem. In Zoom or any Google Meet calls, the picture you see of yourself is one of the worst grainy and blurry, but on the other end, my folks say they see me crystal clear. Now this is confusing. Meaning, camera is good and doing its job well, but the path transmitting the image from camera to your own screen is corrupted. Can anyone check from your folks if its true n your case as well? I maybe wrong too, so lets stand corrected and be on the same page, thanks,

Ok, let me try to get a screenshot from ‘my folks’ to see how they see me!! But the fact remains that the device shows me in “poor light”, and the manufacturer is not responding. I still have ten months of warranty and hoping the Covid cools off, I’m going to visit the Apple service center for a resolution. And BTW, what’re the safety precautions and steps to protect/ erase your data if one has to sell his Mac...!?

Yes, thank you for your advice. We have a lot of group photos of Zoom meetings, class and work. Me in every photo from different people is the same, blurry. I even checked having a meeting myself with my two different Zoom accounts using Mac 2020 and Mac 2014 . Me in 2014 camera is way better and clear in both Macs. It's the same blurry picture in both Macs by 2020 camera.

Well, thank you, Apple, for ignoring us!

Oh ok... so I (my folks) may be wrong. We anyways stay with the serious issue. As it is I am struggling with bronze/ rose pink color of my MacBook Air M1, which Apple described as 'Gold'. And my family is calling someone colorblind. Apple has a different description in case of iPad, but someone goofed up in case of MacBook, so here I am frustrated. Ordered Gold, and delivered a funny Bronze or Rose Pink...hahahahahaha

My friend, this didn't help me though. Good if you are happy with it. I am still waiting for a solution from the Apple company. It is very frustrating. How I wish I had not bought this blooming piece of M1, and retained my good old MacBook Air 2017...except for battery becoming weaker, it was just marvelous.

I got mine delivered today and have the same issue. I'm surprised how every unboxing/review video online talks about great camera quality yet so many people have issues with this. Did anyone place a return/replace request?

Replacement was flatly refused by their product support. They said if it were purchased directly from Apple, a seven day replacement is possible, only if there is any hardware defect found in the diagnostics. So...very sad Apple is silent. And they are getting a bad name each time we have a video call, people laugh at the Apple product quality!

I have bought Mac air m1 and shocked with this camera quality. what should I do. I bought for my online business. I have main use of my camera and its really worst. can anyone suggest what to do with this???

I took my MacBook Air 2020 to the Apple Store and to my surprise their is nothing they can do to solve this. All the MacBook's 2020 (Air & Pro) have inferior quality of camera hardware. When I compare the quality of video calls with my 2015 MacBook Air, in the same room & light conditions, the MacBook Air from 2015 has a much better and pretty good video quality. Even in darker light conditions. Co-workers with $300 computers have excellent camera's compared to my 2020 MacBook Air. It is embarrassing! I have never been disappointed in an Apple product. Well now I am! So much so, I signed a petition on change dot org. I feel lied to by Apple, telling the MacBook 2020 has a HD camera.

Exactly that’s what the Apple customer care guys told me here. There’s nothing they can do about it, unless they get instructions from Apple on next steps. Apple has cut corners at the cost of their reputation and quality. Taken off the basic ports, the Apple logo light, taken off the extra plug & extension wire adapter, and made us to pay for the extras. Sad.

At home office work times, the image from the macbook air 2020 camera is of terrible quality, many users talk about it and complain everywhere and Apple doesn't offer any solution and pretends that everything is normal? What a disappointment!!!

Please help with this case by signing the petition. Search for "call for apple to recall macbook 2020 change org". It will be the first hit. This situation is just not acceptable. The camera problem is in both 2020 en 2021 model MacBooks.