Have just purchased a new MacBook Air (2020 model). Have bought to use for home working (Zoom meetings, etc) and the image is really grainy when using Zoom or FaceTime. Is this normal with Macs?
MacBook Air 13", macOS 10.15
Basically what it means is that they are very very aware of this issue.
Their process is to classify issues as either expected or unexpected. If it's expected it means it's "our fault" for not knowing the camera image quality is impacted by poor design not allowing for enough light to enter the lens. That they have no recourse to fix it. It is hardware and it's a design flaw. It actually has nothing to do with the camera quality. Not something they are currently able to fix. I said its false advertising and they said prove it. That's why your camera quality is better on older models. More light coming into the camera. Its beyond stupid they let this happen. haha Someone got fired for sure I imagine.
I have a Macbook pro 2019 I just purchased in Dec for 5500.
Its way better in natural light.
Who the **** has access to natural light in their office lol. I am lucky to have some and can see the clear difference, but at night it is unusable.
When I bought my computer for the Macbook pro this was still not classified expected behaviour. It became expected as I was negotiating with them.
This is why they sent me free accessories.
Now, they have changed the classification to "expected." This means you have no recourse whatsoever with Apple other than complain and hope they offer something in the future who those who did.
All you can do is return it and buy something else or wait for their next release otherwise.
Yes, you and all of these other people have fallen through the cracks. (As of Feb 25.) If "Apple cares" they would immediately fix this issue. They just pretend too like the others. Not a special company lol.
Glad to see I am not the only person having these issues. People looking at me like, what happened to your camera, why you so grainy. Come on Apple, what you doing about this? I had to buy an APP to connect my phone and use it as my camera. Should not have to do that at all.
No fix from Apple! They’ll tell you to wipe the glass a million times and go to a room with better lighting. I stopped using it and now use my Microsoft Surface, as the camera is amazing, even in a low light room. I wish I could return this laptop!
Moe11211 wrote:
Apple has no interest in rectifying this issue. I’m almost 100 they are reviewing every complaint on this forum. It’s disgusting from a trillion dollar company
Apple is actually not reading everything on this forum. Its for us users only.
Apple what are you going to do about the grainy worst facetime camera? How can you ugrade macboo air but camera quality is so ******? Nothing that they have recommended works,not even using a ring light works.
Well Apple deleted my comment, as I recommended we create a fb page and obtain possible media coverage about this issue, since they’re not doing anything to rectify the issue. This device is very expensive for them not to address these issues!
I’ve had this laptop for a couple days, its not my computer internet connection, I work from this laptop and etc. Check the thread, majority are experiencing the same thing, if it was as simple as internet connection, I don’t think we would be in here. Thanks.
That’s what I want to avoid from happening, I seen one person say they bought another one just to see and it was the same outcome with the camera quality. I was going to go to the apple store tomorrow but there’s no point I see. The laptop overall besides that one issue is lovely but I hate joining my job zoom with an ashy camera
What? Dont say this lol youre a liar haha.
I know for a fact they are all built this way lol.
You may not be able to notice as much because you have more natural light, but the problem is on ALL models.
This is confirmed 100% lol
Its an issues with the hardware of the screen blocking light to the camera or not allowing enough in or whatever lol.
All info was on page 23 of these complaints.
I went so deep with Apple on this.
So it means I know you are lying. Weird comment.
I took mine to them in less than a month of purchasing and they said to try natural light and ring light and nothing works. I want to bring it back so bad but don't know if they'll take it back after 6 months. I have to be using my phone which shouldn't be after spending so much money on a laptop.
Just want to hop on and say I'm having the same issue. It's such a disappointment! I really hope Apple steps up and fixes this issue. This is my first time investing in a brand new mac and all of my work is online Zoom meetings so having such a bad quality webcam is hugely problematic.
I've had my new MacBook 2020 for awhile -- but didn't really get "into" my camera issues until today.
#1 - using the camera is a huge hassle... somehow on my macbook13 I could just click an icon and boom make a quick video message or snap a picture and it was EXCELLENT.
#2 - I have YET to figure out how to easily make a quick video and the picture quality on my first trial (and it was a TRIAL) was absolutely dismal.
#3 - what good is it to have a screen with such stellar resolution (it is wonderful) but not be able to create a video or photo from the (expletive) camera? It is simply lousy! My very first digital camera (circa 1998 or so) was better than this!
I'm so disappointed. I wonder if they can take the old camera from my macbook 13 and put it in the 2020? Sheesh! Should I have bought a Dell? (ick, no)
Sad in Texas.
Literally just made a call via WhatsApp, video quality was as it should be as soon as I got in the call. Then I ended the call and tried FaceTime again to see if it's because of the application or something else, and when I got in the call my video quality was as it should be. (Same as the one on 2017 models) let me know if this helped you because I'm really puzzled about this. hahaha
I lost my first response. Sheesh, I've been using computers since the early 1990's and now I'm losing my mind. ROFL.
SOMEtimes the problem with grainy images or videos is due to low light, but that isn't the case this time, at least not for me. The light is just fine, but the subject image (in this case, me) is out of focus. Occasionally the background is in focus but the subject is always blurry.
Maybe I'll make an appointment with the GeekBar or whatever it's called, when I have a spare day to spend. In the meantime, it's just videos to my grandson (almost 5 years old) and granddaughter (almost 2 years old) so they aren't nearly as critical as I am.
Thanks for the responses.
Grandma
Hi Grainy Image,
That sounds so unfortunate. Really, this is the first time I’ve *ever* been disappointed in an Apple product, ever since I started with the old Apple IIc back in the day. Holy cow that was in the ‘80s!
Of course I didn’t have problems with the iPhones that everybody complained about since I didn’t have that model. One thing I hope will be certain... Apple will learn from this mistake.
Perhaps they could begin by offering customers who are dependent on their laptop cameras a price-break on an external camera. A significant price-break, please, if you’re listening, O-Omnipotent-Apple-Wise-Ones?
Thanks!
I can't express how disappointed I am with the quality of this camera! It looks like they found the cheapest camera that they could attach to the system and slapped it in. It is pure garbage... I am so upset.
Grainy Image on MacBook Air 2020
