When I try to empty the trash in the iCloud Drive it shows all items were removed but, when I go back into the ‘recently deleted‘ folder, all the files are still there. Note that this is happening on iPad Pro 1st gen. and iPhone 8, all updated recently.
iPad 2, iOS 9
Fixed my own issue: turned off iCloud drive on the iPad settings, then back on; the deleted items list cleared.
Thank you all.
Fixed my own issue: turned off iCloud drive on the iPad settings, then back on; the deleted items list cleared.
Thank you all.
Hello macarra,
Thank you for using Apple Support Communities! I understand from the information you provided that you want to know how to delete files from iCloud Drive; I'd like to help.
The following support article provides some help with this process:
Permanently remove deleted files on iCloud.com - Apple Support
Hope this helps.
Best Regards.
macarra,
Are you currently signed into the same Apple ID on your iPad? Is your iPad connected to the internet?
To isolate the issue more, lets have you go on your iPad and delete the files in the Recently Deleted folder to see if these files are removed.
Have a great day.
Fernando,
Thanks for the reply. What happens if you delete these files directly on the iPad. Are these files removed? Any error messages?
Have a great day.
macarra,
Thanks trying all the suggestions. At this point let's have you contact Apple Support directly so they can look into this with you:
Best Regards.
Fernando,
Just to clarify, did you delete the files out Recently Deleted in iCloud, as indicted by the article? This is where you will actually remove the files.
Hope this helps.
Best Regards.
Hello chris_g1,
I have confirmed In iCloud.com that iCloud Drive has emptied the deleted items. It seems that the Files app is still showing the recently deleted items. I deleted the Files app, and reinstalled it, but still shows the same files I had deleted earlier. Even if I change my favorite folders or make any updates to the app, once I reinstall it keeps showing those deleted files. This is happening on the iPad Pro 12.9 1st generation running iOS 13.4, whereas the iPhone 8 shows an empty deleted items folder.
Thank you -Fernando
No, I did not have to delete the files from the iCloud site, they were already removed; but the Files app still shows them on the iPad; not on the iPhone. It seems to be an issue with Files on the tablet only...
That was the original reason for my post: can’t remove the deleted items from the iPad. They’re eternally present.
Yes, my iPad would not be able to see iCloud if not connected to the web. Same Apple ID, same wi-fi network for all, Mac, phone, tablet. I suspect my A1584 is showing its age, even though it is the best Apple product I’ve had since my 1995 Performa. The Files app is not updating its preferences after uninstalled and re-loaded. Just shows the same ‘deleted’ stuff. It does take new files gracefully.
thanks.
iCloud Drive does not remove deleted items
