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Level 1

8 points

Apple Superdrive

Hello. My recently purchased Apple Superdrive works fine with my MacBook Air, but ONLY if I restart the computer with the drive connected. Should it not be "plug and play"? I have tried resetting the SMC and the PRAM, to no avail. Is there a solution someone can offer?

MacBook Air 13", macOS 10.15

Posted on Apr 13, 2020 9:27 AM

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Kappy

Level 10

361,849 points

Posted on Apr 13, 2020 11:41 AM

Did it come with a power brick to plug in? If it did, then you need to connect it for the drive to be detected. If it gets power from the USB-C port, then it gets power when the computer is running. If it doesn't, then contact Apple Support for a solution.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

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