iPad crashing down after every 3-5 mins

I have the same issue:

• iPad Pro 10.5" (2017) was working perfectly until ~10 May.
• I manually initiated the 13.4 -> 13.4.1 update.
• On first use almost immediately after the update, the device restarted after 3 minutes (I now know from Analytics Data it's exactly 180s from when it wakes up) .
• I initially assumed I must have started using the device before the update completed and the restart was the update continuing to completion.
• But when it happened again, I realised it was a problem caused by the update and started troubleshooting.
• Day 1: I looked up troubleshooting options and ran through from simple to more radical options, up to a full factory restore - none solved the issue.
• Searching for possible causes I found various support forum threads with similar symptoms and was pointed towards Settings > Privacy > Analytics & Improvements > Analytics Data
• Sure enough (based on others' experiences) my Analytics Data contains panic-full... .ips and stacks+thermalmonitord... .ips error reports that precisely correspond to the restart times and number of restarts since the latest restore.
• Day 2: I chatted online with Apple support and repeated the full factory restore (without restoring from my latest content backup that time, in case it made a difference) - issue not resolved.
• Apple support then defaults to: "This is a hardware issue, send in the device for service" (I'm not sure now if the local rate was 395 or 495 Euros - but either way that's a good chunk of the cost of an equivalent new device.)
• (For the record, I received my first push notification that the 13.4.1 update was available AFTER Apple stopped signing the previous firmware that would enable rolling back).

That's long enough without adding my opinions about Apple support's default response.

Okay,

I’ll ask this question of everyone.

Of those that called Apple support, did any of you ask to have this iPad issue escalated up to more senior support staff.

You can request this.

You do not have to continue with first tier Apple telephone support if you think it has not provided the results you are after.

Apple customer support has different levels of support all the way to engineering level support.

All of you complaining of this and being told you will have to pay for an expensive, replacement iPad, can calmly ask to have your iPad issues escalated up to more senior and more experienced Apple customer service staff who you might have a better chance of a more favorable outcome with.

Best of Luck to All of You!

There appears to be no fix or solution for this catastrophic issue currently.

You are free and welcome to submit feedback about this issue to Apple.

This is only one of the few ways to directly contact Apple about ANY product issues.

iPad Feedback

http://www.apple.com/feedback/ipad.html

You can keep posting multiple feedback on this issue at the feedback link.

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

Also, I suggest contacting/reaching out to Apple Product support and services about this issue.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

If needed, escalate this issue to more senior tier Apple customer service support employees in an attempt to get some sort of amiable/amenable resolution.

Sorry & Best of Luck to You!

It doesn't make any sense. Here is why; when Apple introduced 13.4, I updated when the restart happened, I reverted to 13.3.1, issue was gone. A week later, after 13.4.1, the issue surged again and NO WAY to go back to the stable version. If Apple allowed us to go back to 13.3.1, all problems would be over. I currently use my iPad as an expensive music player. It keeps running as long as I don't unlock it and keep using it for 3 minutes. THIS IS SOFTWARE, pure and simple. I refuse to believe that we had a collective hardware problem. So frustrating!

I would not confuse your issue with the vast majority issue. All of our reboot issues began very clearly with the introduction of IOS 13.4.1. That there is some unique susceptibility of a subset of 10.5” Pros to this issue is not questioned. Many owners have no problems, but those of us that do all report that the IOS change killed our machines.

Yours could very well be an induced hardware issue. These iPads are reportedly very difficult to repair. In fact, when I contacted a local Mac repair facility here in Colorado to have him look at my rebooting iPad Pro 10.5, he refused to do so. He told me that he stopped working on them because he often “broke” them when he opened them up. Too much of a liability. This is the same guy who flawlessly replaced the screen and battery on my iPhone 6+ on which I’m typing right now.

IF there is a hardware susceptibility to this issue, it was likely manufactured into this iPad model. There are too many incidences of this problem, triggered solely by the IOS update, to think otherwise. Sorry your iPad is now broken, but I’m still working with Apple Support for an IOS fix for the rest of us.

Zajog wrote:

• I have the same issue:

iPad Pro 10.5" (2017) was working perfectly until ~10 May.

• I manually initiated the 13.4 -> 13.4.1 update.

• On first use almost immediately after the update, the device restarted after 3 minutes (I now know from Analytics Data it's exactly 180s from when it wakes up) .

• I initially assumed I must have started using the device before the update completed and the restart was the update continuing to completion.

• But when it happened again, I realised it was a problem caused by the update and started troubleshooting.

• Day 1: I looked up troubleshooting options and ran through from simple to more radical options, up to a full factory restore - none solved the issue.

• Searching for possible causes I found various support forum threads with similar symptoms and was pointed towards Settings > Privacy > Analytics & Improvements > Analytics Data

• Sure enough (based on others' experiences) my Analytics Data contains panic-full... .ips and stacks+thermalmonitord... .ips error reports that precisely correspond to the restart times and number of restarts since the latest restore.

Im one of the 72 (saw the number) people who Have This Problem.

I quoted the above tweet by Zajog since it perfectly states my same experience (minus calling Apple Support... Anyway ive read enough comments that they will just say "its a hardware problem, bring it in" so it will be useless)

My Device is iPad Pro 12.9 Gen 1.

For months Ive searched for possible solutions, and this HAS been happening to various devices (mostly iPad Pros) since the 13.4 update. Some helpful folks in some forums give the same responses..

"It didnt happen on my update"

"Reset, Restore, DFU"

"most likely a hardware issue"

But reading other folks with the SAME ISSUES tells us it cant be just a coincidence it suddenly happened to all our devices AFTER updating to ios 13.4.

Ive even read a forum in Dutch (I believe) with people there having the same issues (after Google Translated the page)

Finally, I encountered a comment on Checking the Analytics (as the poster above did) and saw a bunch of errors with "stacks+thermalmonitord "

Googling "thermalmonitord" led me to MORE sites and complaints with the same issues until it led me HERE. This is probably the forum ive seen with the most number of reports with this issue.

Each IOS update gave a brief hope it might fix the issue..13.7..., 14.0, 14.01, and recently 14.1 but the problem remains.

How is every one else doing, I wonder? Most posts ended in May, with the last reported case coming in Sept.

Mine is the latest.

Hope to hear from everyone else to share their updates.

Like a lot of people have pointed out ... this "bug" effectively makes our expensive and supposedly "premium" gadgets useless.

told to send in for battery replacement - so lets see what happens hey - will keep you updated

already confirmed the issue here - replace the battery on your ipad

Most disappointing to learn.

This issue, for those affected, may not be solvable by support, but if not enough users affected by this constant crashing, I do not see Apple admitting this is a “full on” software bug, affecting every iPad/iPhone that upgraded to iPadOS 13.4.1.

All of you here CAN continue to post constant and regular feedback to the iPad/iPhone feedback pages.

You can post as many times as you like and it takes to get Apple to notice this issue and decide to take some kind of action.

I am aware of you just mentioned. I installed the beta after the incident just to send them those reports and notify Apple. It doesn't make sense that this is a hardware and that it needs to be sent for repair. It worked fine on 13.3.1. I don't have Apple service near me and inter-city is locked (and will remain so for two more months). Apple needs to fix this with a proper update; it's an OS-level problem that's up to developers to fix. I'm sickened by the fact that 13.3.1 is no longer signed.

Well, I’LL comment about Apple support’s default response: it’s absurd, dead wrong, and an attempt to make lots more money from us iPad customers to fix “hardware issues” that do not exist. Yet our iPads have become paperweights...

This is an IOS problem! None of us had this issue before 13.4.1. Fix the software and issue a patch. STOP telling people that they have a hardware problem.

I’ve tried every single recommendation to try to solve this problem, including a factory restore in DFU mode that reinstalls firmware and IOS 13.4.1. My 10.5 Pro still reboots every 3 minutes. I couldn’t even get through the startup/personalization process before it rebooted. I have no apps, photos, music, data, or any other personalization whatsoever on my machine and it still reboots by itself every 3 minutes. AGAIN, THIS IS AN IOS 13.4.1-INDUCED PROBLEM.

Maybe IOS after 13.4.1 kernel , the watchdog detect many sensor and use the wrong condition at thermalmonitord thread(fix program bug?), the apple system is Closed Loop System so we could not understand the apple programmer's logic, helpless. however case customer to replace hardware is really a better choices?

Best of Luck to Every PAD User.

My Ipad pro 10.5 has exactly the same problem after upgrading to 13.4.1 .

I have checked apple forum for 3 countries, and saw all the same problem description and no useful solution or work around.

As an loyal apple user for many years, I am really dissapointed that apple didn't even acknowledge this as a software bug, not to mention providing a fix after 3 month. Let's hope that Ipad OS 14 will fix this stupid bug.

Shame on you, Apple !!!