iPad Pro crashing down after every 3-5 mins and restarting at its own ... this started after I updated iPad to latest 13.4.1 software .... already tried to erase content and restoring fm iTunes with putting iPad in recovery mode but no help ... any suggestions ?
iPad Pro 10.5-inch, Wi-Fi
I did some additional tests.
Before rebooting IPAD, IOS tries 2 times to reach thermalmonitord service, every 60 seconds.
It then creates 2 Stack+thermalmonitord logs and then it crashes creating the panic-full log the third time
In my case sensor TG0B is not reachable. This morning I noticed that the charging connector was really dirty so i cleaned it up with a toothpick. After that I tested ipad for hours and i didn't have a single issue for a first time since weeks
Sadly, this evening it started againg to reboot randomly (same problem).
My opinion is that there is something on flex cable that is wrong. Cleaning or replacing it will probably solve the problem. The spare part itself is really cheap but it's not easy to replace with a new one (soldering skills are needed), and apple will not do this for you.
Probably with new IOS versions they changed the way how thermalmonitord watchdog handles the system. Is possible that we had the stack+thermlamonitord logs even before, but they did not cause the reboot.
I updated to 14.3 today.
Even with 14.2, since i cleaned up the charging connector the frequency of random reboot has dramatically decreased, but I still have them.
We will see after this update.
Anyway if they did not change the way how thermal watchdog interacts with the system, there will be probably additional problems.
I honestly do not want to give apple 500 euro, when the fact that this sensor is sometimes unreachable doesn't change anything. So, even if it's hardware issue, this is 100% negligible.
Moreover ipad pro 10.5 is still a beast in terms of performances, and I have no intentions to replace it.
I haven't fully tested it to be honest but to have you tube running for 15 mins is a great start - it was rebooting every time I tried to update before on 14.2 - have you also turned off all analytical data ?
For me it's randomic, can also occur with netflix.
in my case the thermalmonitord error gives a missing sensor: TG0B, that should be related to battery gas gauge. Is it 100% possible that when cpu work faster, more power is asked from battery and this sensor sometimes fails to be detected by watchdog service, causing a system reboot.
But before replacing battery i need to be sure, and apparently there is no way, because no one would risk to open up my ipad to check...
I Understand, but the reboot problem caused by thermalmonitord process is related to different sensors.
For example in my case is TGB0, but it's not the same for everyone.
Before replacing a battery (that i suppose will cots about 100$) i would like to be 100% sure...
Its happening on my iPad Pro 10.5 on iOS 12.4.6 after a screen replacement with the thermalmonitord[54] error so I'm not sure it's a software problem.
Hello, in my case, i kept my iPad pro 10,5' in iOS14beta as my device doesn't reboot anymore but now i have a pop-up to remain me that a new iOS version is available...
yes, with iOS14beta no reboot of my device
I have the same problem as you. Same iPad Pro 10.5 (cellular in my case). Every 3 minutes, the device reboots. This is 100% a software-induced bug. Apple needs to fix this. No stores are open to take care of the issue. Besides, Apple Support didn't have a clue about the issue. The only thing they told me: to go a store. WHAT STORE in a pandemic?
Thank you GionDschember for sharing.
I’m another customer with the same issue. The morning after installing 13.4.1 I experienced the same regular crashes on my mid-2017 10.5” iPad Pro.
Do Apple have a good track record for addressing software issues for older (I use the term loosely) devices?
No help contacting Apple support ... have talked to them almost 20 times but they don’t have solution .... they have just given choice of exchange this iPad with paying 95% of new iPad value which is daytime robbery .
I didi the exact same procedure last week, and did however not have any success. Did a factory Reset via Mac, and then testet the 'RAW' ipad without restoring my content (to see if my Data and Apps were causing the problem). The 'RAW' ipad however kept restarting in 5 Minute intervals, just like before. I then restored my content, and as was to be expected: everything as before.
It's funny: yesterday evening i could use the ipad for 30 minutes without restarts. After that it restarted every 5 minutes. This morning it restarted every 5 minutes.
A tricky bug. Am curious to find out if your iPad returns to it's restaring patern after a while of use.
That’s a shame. So far mine’s been stable for 20 hours. Will post back here. if it does fall into its old ways.
Apart from the fw ‘update’ though the only other difference for me is that I no longer have a red badge in Settings telling me I haven’t backed up for 4 months.
Anyone else with back-up issues.
Ultimately though this is clearly a software / device compatibility issue. Despite my problem being fixed I still find it massively frustrating is that the corresponding *thermalmonitord* diagnosis isn’t getting passed up the chain.
Good luck in your quests...
I have been repeating the same, mate. I even installed betas just to check. I sent them analytics logs. If they don't fix this, I swear, it'll be the last Apple product I buy. For my device to be bricked by Apple itself then be asked to pay for repair, **** NO. This is so insulting for Apple's loyal customers.
Have already escalated to senior more possible level .. shave talked to them on phone almost 5-7 time’s .. 3 to 4 hrs but no benefit ... they are not taking any responsibility and just putting it on hardware with offer of almost 90% value of new iPad to exchange with new which is quite a bit loot .
the most irresponsible support I have even seen is Apple .
[Edited by Moderator]
i would hope that developers would be furiously analyzing crash logs to determine what was changed in the IOS to cause this issue and to develop a quick fix.
Rendering many $800+ machines literally useless in order to add a few unnecessary, cute IOS features is completely incomprehensible and heinous. Many of our affected iPads are less than 3 years old.
It seems absurd to me to send the unit to Apple for another $500 to “fix” the iPad. What is Apple going to do with them? They clearly don’t understand the problem.
[Edited by Moderator]
iPad crashing down after every 3-5 mins
