Phone not working.

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Level 1

4 points

Phone not working.

My iPhone 10 is not working. My home swipe button is not working. I can’t do anything on my phone. I have to try and turn my phone off then cancel it to put my password in so I can get into my phone. Then I can only go to my second page of apps by clicking on the little circle then I can click on an app but can’t scroll down on any page I get into. Please help nothing is working.

iPhone X, iOS 13

Posted on Apr 14, 2020 7:47 PM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

411,118 points

Apr 15, 2020 1:10 AM in response to alayla143

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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Phone not working.

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