iPhone sent in for repair

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Level 1

8 points

iPhone sent in for repair

Hi everyone,

In the wakes of the pandemic I cracked the phone on my screen. I found the way to get it repaired was to ship it to Apple and they would repair it and send it back. I went to UPS on Monday and they shipped it out. UPS states that it arrived at the warehouse in PA on Tuesday but my Apple repair status still says that it is in transit. Does anyone know if these warehouses are even open during this difficult time and if I can expect my phone to get repaired? I'm just worried that it's going to be sitting there until all of this is over.

Thank you very much!

iPhone XR, iOS 13

Posted on Apr 15, 2020 9:15 AM

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Answer 1

Top-ranking reply

emoo1237 Author

Level 1

8 points

Apr 15, 2020 9:38 AM in response to Allan Jones

Yes I understand that. I haven't been able to get a hold of anybody from Apple to answer my question so I figured I'd reach out here to see if anybody has any recommendations, that's all. I don't expect users to have the answers.

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Answer 2

Allan Jones

Level 9

72,398 points

Apr 15, 2020 9:32 AM in response to emoo1237

We are neither Apple nor UPS representatives, just average end users like you. With the current craziness the possibilities are many, including reduced staffing by either entity. You'll need to keep after Apple and UPS as we cannot hazard a guess as to when anything happens lately.

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Answer 3

Apr 29, 2020 11:37 PM in response to emoo1237

Hey, I just sent mine last Monday! About how long did it take you to receive your device back? Did they text you during it’s repair process? So far I’ve gotten nothing except the tracking of it arriving at the facility.

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Answer 4

emoo1237 Author

Level 1

8 points

May 4, 2020 4:09 PM in response to chiefchef

I sent mine on a Monday and they ended up having to replace it but I got the replacement on that Friday! It took until Wednesday/Thursday for it to be processed at the facility though even though it arrived on Tuesday. Hope you get your device back soon!

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Answer 5

allis50

Level 1

4 points

May 4, 2020 8:57 PM in response to chiefchef

I sent my daughters phone in for a hardware issue and they have had it since the 21st it’s been in waiting for diagnosis stage for almost two weeks. Hoping that we get it back soon

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iPhone sent in for repair

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