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Cannot sign out of iCloud

A few years ago my young son created a new Apple ID for our iPad Air 2, and the iCloud is currently logged into that ID. He cannot remember the password and the ID is locked. How can I log out of this ID?

Posted on Apr 15, 2020 5:27 PM

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Posted on Apr 15, 2020 5:37 PM

If you're unable to recover the password, Apple may be able to assist if you can provide the original purchase receipt and device information.

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Cannot sign out of iCloud

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