Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unresponsive screen after update

I updated the software on my iPhone x last night and as soon as it finished my screen became unresponsive to the touch. The side and volume buttons work fine, it’s still receiving messages and notifications, and generally seems to be working just fine other than the fact the screen is not recognizing touch. For just a moment last night and again today my phone finally started working just long enough to get past the lock screen but stopped again soon after. What should I do? I’ve read online that I should reset it but I can’t unfortunately because it won’t let me do anything except adjust volume and tease me with phone calls and texts I cannot answer or respond to. Help

iPhone XS, iOS 13

Posted on Apr 16, 2020 7:22 PM

Reply
Question marked as Top-ranking reply
5 replies

Unresponsive screen after update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.