I'm using an iphone 7 and after i updated the os to 13.4.1 my front camera works perfectly fine on the app but on 3rd party apps (facebook,messenger,insta,snapchat, etc.) rear camera works but when I flip it to front the app would freeze. I did the restart, relaunch, reset settings, reinstall apps, but none of it fixed the problem.
iPhone 7, iOS 13
For disabled people I paste the solution post from page 14:
I've finally solved the problem!
I restored the iPhone 7 Plus with all available iOS versions (13.5, 13.5.1, 14beta1, 14beta2) and no version helped. It was just a waste of time! Apple will probably never fix this problem! Accept that a software update will not help.
I found a way to solve this problem.
First of all, I checked with 3uTools that I had the front camera replaced with a Chinese non-original camera! Apple has killed Chinese replacements parts and to solve the problem you need to replace your front camera with the original part from disassembly!
Step by step list of how to deal with the problem:
1. Install 3uTools (Windows only).
2. Connect iPhone to the computer via cable.
3. On the "iDevice" tab, click "View Verification Report".
4. If the front camera has a different serial number than the one assigned to the motherboard, the program will show the information in red "Front camera may be changed". This means, no less, that in your phone camera has been replaced with a non-original part. Replace the front camera with the original one from the disassembly. However, if the program shows the information in green "Normal" (although this is not possible in my opinion), I do not promise that changing the camera will help something.
5. Look after the original disassembly camera. Search on local auction sites. Do not buy the camera on Aliexpress because you will get the cheapest replacement part there. Even the substitutes have the Apple logo, but of poor graphics quality! Therefore, if you want your front camera to work, try to get the original part. The price of original part is around $ 10 - $ 50.
6. Get the right tools for your phone. You will need: screwdrivers (pentalobe, tri-point Y000 and Phillips), suction cup and spudger. In addition, if you want to remain waterproof, a screen tape will be useful.
However, if you are not good at manual work, go to a technician! Wrong screws can kill your phone's motherboard!
A guide on how to replace the front camera can be found here: https://www.ifixit.com/Guide/iPhone+7+Plus+Front+Camera+and+Sensor+Cable+Replacement/95688
7. No need to restore the phone after replacement front camera.
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@houdy161 Read previous posts!!! I described how to solve the problem on the previous page.
https://discussions.apple.com/thread/251278868?answerId=253056018022#253056018022
@biancaponte This is the production date encoded in the serial number. The date is irrelevant. It is important to check the serial number. One hundred percent all who have a problem with the front camera in third-party applications had an non-original part. I am almost sure that this error does not have people whose phone is 100% original and never disasembled.
Dishonest sellers put the cheapest parts inside and sell them for a profit. Buyers are also to blame, because they most often look for the cheapest offers without checking the history of the device, e.g. with the 3uTools program.
Exactly what is happening with me, if you go to your settings go to snapchat and turn off camera and go back onto the snapchat app and as soon as it loads swipe as quick as you can twice to someone’s messages, a pop up comes up saying it will take you to settings to turn camera on, press that but don’t turn the camera on and go back to snapchat, you can at least message people and view snapchats, just as soon as you go back on the camera and the front screen it crashes again 🤦♂️ this really needs sorting ASAP
mattias2020 Said:
"How to fix?? iphone 7. front Camera not working."
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Keep Providing Apple Info on This:
Inform Apple of how you came across this, and how you have troubleshot this thus far. The more they know of it, the more they'll see what's going on, and what needs to be looked in to. To leave Apple feedback,....
safia33 Said:
"same problem. Camera not working in snapchat, or social media apps . When will be this issue resolved?"
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Inform Apple of what you have come across (this error). The more feedback Apple receives of this, the more their engineers will know what is going on. They wont get back to you directly, but the more they know of this issue, the more likely they are to work on this. To do your part, leave them feedback. Go Here...
Apple Feedback:
a yes this is not the problem hardware I've tried to replace the module with the camera from the icloud iphone lock but nothing changed, this is likely to occur in variants 7, 7 plus, maybe that's what makes only a few reports and Apple did not notice,
I reported as TheLittle suggested it:
Provide Apple Info on This:
Inform Apple of how you came across this, and how you have troubleshot this thus far. To do so, leave them feedback.
Apple Feedback:
And I also reported on https://feedbackassistant.apple.com/ .
Apple needs to receive the most messages/reports we can send so they can be aware of this ****!!
I have the same issue and I tried everything to resolve this issue after that I went into the physical Apple shop and talk to the guy about the issue he said the only thing you can do because it is a software problem is to wait for a new iOS update to fix it so Apple needs to be made aware of this issue or buy a completely new phone which I think is complete ********
In my case it resolved. It looks like it is a software issue related to non-original front camera and IOS 13.4.1 and above. We need to know if anyone besides Eugenio has never had the front camera replaced.
In short, iphones' experiencing this kind of problem have either replaced the original camera with a non original one or they bought a refurbished one with non original camera module. Am i getting it right?
This issue won't be fixed by updates since apple blocked all non original replacements of part on the iOS 14 update. Replacing your camera with an original one or buying a new phone are the only options you got
Hello everyone.
I solved this !!!
I had this problem too after the update on ios. But both of my cameras were original. So I bought a non original one - and this didn't work on third party apps too, so I returned the original. After a few months I broke my display and replaced it with a original one(repaired). And when I turned od the camera it worked on everything. I guess all the parts must be original in order for them to work. Mine are not all from the same phone, but they are all original parts and now everything works. Hope this will help you.
Please report the bug to Apple https://feedbackassistant.apple.com/
They prioritise bugs based on the number of reports.
Yes, but if you have never repaired an iPhone I suggest you go to a repair shop to do that because the iPhone is too sensitive to be an experiment, you can do a test at a repair shop ☺️
did you updated to latest ios 13.5.1 does it works?
exactly as I said, everything will work fine with the original part, and that's what I did, replacing my camera with a good quality part, everything works normally
Front Camera not working after ios 13.4.1 update