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Front Camera not working after ios 13.4.1 update

I'm using an iphone 7 and after i updated the os to 13.4.1 my front camera works perfectly fine on the app but on 3rd party apps (facebook,messenger,insta,snapchat, etc.) rear camera works but when I flip it to front the app would freeze. I did the restart, relaunch, reset settings, reinstall apps, but none of it fixed the problem.

iPhone 7, iOS 13

Posted on Apr 17, 2020 12:30 AM

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Posted on Apr 27, 2020 2:17 PM

kobe14 Said:

"Front Camera not working after ios 13.4.1 update"

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268 replies

Apr 17, 2020 11:44 AM in response to annyeonglia07

Exactly what is happening with me, if you go to your settings go to snapchat and turn off camera and go back onto the snapchat app and as soon as it loads swipe as quick as you can twice to someone’s messages, a pop up comes up saying it will take you to settings to turn camera on, press that but don’t turn the camera on and go back to snapchat, you can at least message people and view snapchats, just as soon as you go back on the camera and the front screen it crashes again 🤦‍♂️ this really needs sorting ASAP

May 2, 2020 8:45 AM in response to Kobe14

I have the same problem I would like just to add that neither with Facetime I'm able to do videocalls, I have contacted Apple Support and the told me to try reset the phone to factory setting and try (1) to restore a backup and (2) set it up as a new iphone. I tried both approaches but the problem is not solved. I'm quite sure that the problem depends on iOS 13.4.1, Apple please release a fix ASAP.

May 11, 2020 3:13 PM in response to Kobe14

I have the same problem with my iPhone 7 plus. Everything had been working perfectly until I updated to iOS14.3.1.

After update, every app that uses the front camera crashes. Even FaceTime app which is not a third party app, fails when I want to start a video call. I tried FaceTime, Skype, WhatsApp, google Duo, Viber, SnappChat, Facebook Messenger, and Zoom. All are the same.

I called Apple support center, but they didn’t accept that there is a problem with the new update. I think more people is needed to report this problem and force them fix this issue.

May 14, 2020 11:01 PM in response to annyeonglia07

The exact same issue with me. Snapchat will glitch out when I use my from camera, kick me off the app and the only way I can go back on it is if I delete and reinstall the app. All my other apps like FaceTime, Instagram and TikTok are having similar problems. Tried 2 different types of factory resets but they did not work. Also tried setting the phone to the last update which didn’t work either

May 15, 2020 12:03 AM in response to Courtmac87

They told me they’d never seen this before. Which is clearly lies. They ran diagnostics and said fault with a sensor? Then it got escalated to a senior person who told me to reset it or send the phone off. He said there had been an error when the phone installed updates and said it was definitely a hardware issue not the phone. I’ve requested a call back today at 12.15 and going to tell them to read this thread.

May 20, 2020 12:15 AM in response to Kobe14

I tried to update from 13.5 beta 4 to the GM version and got stuck in recovery mode.

Updating didn't work but recovery to 13.4.1 did, that did solve my problem.


Note that a shake had solved the partially, except for face id, on my iPhone 11 Max Pro.

In the beginning I had no cameras nor flashlight (nor face id).

After giving the device a shake the camera worked but not face id (this worked on one of the iOS 13.5 betas).

After the recovery to 13.4.1, all works fine.


Still no excuse for leaving me without a cameras, flashlight (use it a lot) nor faceid for two months for a device that's less than a year old.

Front Camera not working after ios 13.4.1 update

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