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Level 1

4 points

Iphone has black screen. I have gone thru the different suggestions oh how to fix. Went to iTunes to restore and keep getting this message The iPhone [device name] could not be restored. An unknown error occurred (4013).

Having problems with iPhone XR. I have changed out cable and moved to different USB ports. How do I move forward to correct the problem "The iPhone could not be restored. An unknown error occurred (4013)?

iPhone XR

Posted on Apr 17, 2020 9:49 AM

Best reply

jimfrombridgeton

Level 5

4,410 points

Posted on Apr 17, 2020 10:48 AM

This an Apple document about error 4013

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

https://support.apple.com/en-us/HT201444

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Iphone has black screen. I have gone thru the different suggestions oh how to fix. Went to iTunes to restore and keep getting this message The iPhone [device name] could not be restored. An unknown error occurred (4013).

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