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keyboard issue on MB Pro

T key seems like stuck and doesn't work on 15" Mac book pro. R key looks like it's smeared---noticed one day and looks like it was from below. Sometimes battery fan runs really loud on it. Saw there is an issue with the scissor keyboard setup, but wizard says mine isn't eligible. Bought Love. 2016. Thoughts?

MacBook Pro 15", macOS 10.14

Posted on Apr 18, 2020 3:51 PM

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Question marked as Best reply

Posted on Apr 19, 2020 9:13 AM

knightrider522 wrote:

T key seems like stuck and doesn't work on 15" Mac book pro. R key looks like it's smeared---noticed one day and looks like it was from below. Sometimes battery fan runs really loud on it. Saw there is an issue with the scissor keyboard setup, but wizard says mine isn't eligible. Bought Love. 2016. Thoughts?



See if you qualify:

https://support.apple.com/keyboard-service-program-for-mac-notebooks


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)


1 reply
Question marked as Best reply

Apr 19, 2020 9:13 AM in response to knightrider522

knightrider522 wrote:

T key seems like stuck and doesn't work on 15" Mac book pro. R key looks like it's smeared---noticed one day and looks like it was from below. Sometimes battery fan runs really loud on it. Saw there is an issue with the scissor keyboard setup, but wizard says mine isn't eligible. Bought Love. 2016. Thoughts?



See if you qualify:

https://support.apple.com/keyboard-service-program-for-mac-notebooks


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)


keyboard issue on MB Pro

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