Unable to make purchases in Pokémon GO

I also had this issue for several months. It took a 3rd Apple rep (go to the billing dept and ask to speak to a manager) and that person read this page and she did a stop payment downloads and that solved the problem and now I'm back to making in game purchases on my phone and no longer have to sign into my wife's account on an old iPhone 6 that's about done! Make sure to tell them to stop payment downloads and that's what fixed my account. There were no holds or double payments or anything else that was problematic on my account.

Go into wallet and Apple Pay and shut off the Apple Pay option then restart Pokémon

Had the same problem, I bought the ghastly community ticket and after I bought it I was getting the Error 3 message.

Solution:

1. Go to the App store
2. Tap the person icon in the top right
3. Tap your account name (Sign in)
4. Scroll down to purchase history
5. If you then have a duplicate purchase from the same day which is saying it’s the same thing that is most likely your problem. I contacted Apple directly through their online chat and asked for a refund and that completely solved my issue, they refunded me my money and I was able to buy coins again.

Thank you to the TerminalM for the insight. Hope this helps

Just as a follow up......I contacted Apple customer support via the support app and requested a refund for my two community day ticket fiasco (I think it was pretty obvious what had happened because the two purchases were two minutes apart). They asked for the order ID and the purchase amount. Within 24 hours, I was granted my refund and am now able to purchase pokecoins.

Hi my boyfriend has had apple for a long time now same phone. Same account. Somewhere along the long he made another account and it had his expired credit card that was still linked to his current used apple and credit card number.

All in all make sure you have no expired credit cards on your existing account or any other apple accounts

It works for me now and my account has been replenished with coins owed to me. I’m not sure if it will work for everyone.

I enabled Apple Cash. Put 30 dollars into it via my bank account. And made Apple Cash my default payment instead of the credit card that I had been using.

I signed into Pokémon Go using the account that I have always had (Google account) went into the settings and linked my Apple Account option.

I signed out of Pokémon Go, closed the app and restarted my iPhone.

I then signed back into Pokémon Go through my original Google account. Checked the shop and my 108 dollars (14,500) coins that I paid for over a week ago, had been replenished into my Pokémon Go coin bank.

I checked my Apple Cash account on my iPhone and the balance was still 30 dollars. That being said, I went into the Pokémon Go shop, scrolled all the way down to the coins and bought the $4.99 option.

It went through and was debited from default Payment Apple Cash account and coins were added.

note: not sure if this is important or not, but I disabled the feature where it needs facial recognition to authenticate you buying coins. I did it to where I have to enter my Apple ID password manually.

Anyways, it works for me. Hopefully you all have joy once again in your lives!

The only things that worked for me were to 1) Login to pogo on my daughter’s phone using her Apple ID and buy items and coins 2) reset an old iPhone and make a brand new Apple ID and set up a credit card and use that phone to buy coins and items 3) delete all payment forms except for one credit card on my newer iPhone and shut off Apple Cash.

Contacted Apple & Niantic multiple times. Niantic said this:

Hello Trainer,

Thank you for contacting Pokémon GO Support.

We are aware of an issue wherein some players using iOS are unable to purchase from in-app Shop. Our team is looking into it and we hope to have a fix as soon as possible. Currently, we don't have an ETA for the fix. While we investigate, you may try using a different iTunes (if possible) account for the purchase.

It is also possible that when you try to purchase the Daily Free Box, as soon, it won't disappear from the Shop as you claim it, it will still be visible and if you try to claim it again, you get an error that says "Something went wrong" but that just means the you've already claimed it. Or else, the items bag will be full.

If this is not the case, please try our troubleshooting steps:

iOS (https://niantic.support/2qMnTiq)

If you've any other questions, write to us.

follow up email:

The team is working to fix it and we do not have an update on it. In the meanwhile, you can try disabling screen time it allowed me to be able to make purchases again.

If you've any other questions, write to us.

I’ve had this issue since April, started using an old device with new Apple ID as a workaround. Came back to check this thread and I’m glad I did. Contacting Apple support and asking them to clear my pending downloads worked. My shop works again for the first time in 8 months!!

As soon as we shut off the Apple Pay it worked fine

Money issue or the “something went wrong” if it’s the something went wrong. Go into your wallet and Apple Pay setting in your phone and shut off Apple Cash see if that works

So try asking Apple to delete any pending downloads on your account because you are not able to make more in-app purchases until this pending download is removed.

Here’s your fix. Contacted Apple via chat. Asked them to remove any “pending downloads”. Boom, immediately fixed. Enjoy!!

Hello, I had the same but all resolved now, I am trying to remember what I did, it was so easy to fix. I think I clicked on help page on Niantic and they explained what I need to do, think it’s because of one of IOS updates, to purchase from an app is disabled until you enable it. Look on Niantic help page (Niantic. Helpshift.com) and scroll down

I've been having the same issue for the past 4 days trying to buy coins. When I logged into my pokemon account on another phone with a different apple id it finally let me buy the coins. Very frustrating!