Unable to make purchases in Pokémon GO

Just wanted to update with something interesting I discovered: I remembered that I setup a Go account for my son a while back using Pokémon Trainer Club. I signed in to his account after it has been unused for 7 months and not only is there a Go Fest 2020 ticket but also a large coin balance that adds up exactly to my glitched purchases. As it turns out, the email address associated with the Pokémon Trainer Club account is the same one I use for my Apple ID and iTunes billing. I reached back out to Niantic to let them know but figured I would post here in case anyone else might have similar circumstances.

I found a semi-solution. At least until they fix it.

Make a new Apple ID. Attach a payment method to it. Open Pokémon go on separate device and purchase stuff from there.

its a pain in the butt, however it works.

same thing happened to me. On second apple ID account, a charge for $20 worth of coins went through, but I didn't get the coins. So here is what I tried:

I set up Apple Cash, put some money in, and am ONLY using that method to pay for coins. Also, I removed the FaceID purchase approval, and switched to manually typing in a password for every purchase, as this was suggested by Apple.

I have no idea if this will help, but I am hoping that by removing as many steps in the purchasing process as possible, the shop purchases might go through. I have no idea about the FaceID vs. manual password entry, other than it might be one less step involving faulty software somewhere along the line.

So far, it is working.

You have to use a different Apple ID. I was using Apple Pay, but I did have a valid payment method attached. The problem was that two purchases for the Gastly ticket went through in my case, not a lack of payment method.

Hopefully the mods don’t delete this comment, but right now the only best course of action I can offer is to file a complaint with the Better Business Bureau or whatever equivalent you have where you live because that’s what I did and that’s the only way I was able to get my issue resolved.

contacting Apple ITunes Store support and asking them to clear pending downloads worked perfect to solve this exact problem as described by another person who posted this fix. I did spend 45 min in chat with Apple support before they finally said they couldn’t do it but would transfer my chat support to iTunes support. It took 15 minutes but they fixed it% you need to reboot your phone before it will work.

Have you purchased a special event ticket? I tried everything people suggested on here, everything Niantic suggested, went to Apple store n let them check everything and nothing. I finally realized I had purchased a special event ticket middle of November - the next day is when I couldn’t purchase anything. I explained the problem to Apple support when my request for refund was denied - I don’t know what they did or did not do but I can buy from the shop again.

I’m going to purchase the upcoming event tickets - but I’m going to purchase them on an Android phone. I’m fortunate a friend had one I can borrow.

I sent Niantic support a detailed message about what I learned through this ordeal. Whether they do anything with the information remains to be seen.

Hey so what I found was that you Might have screen time restrictions on It

This was my case as well if you can try a different checking account which solved my issue*see above

Sorry yes Apple Cash was the issue on this one too I just went back and looked not Apple Pay Apple Cash had to be shut off

Asking apple to delete any pending downloads worked for me!!! Thats all you have to do!

Yes - it appears that if you ask Apple via support chat to remove any pending downloads, that this will fix the problem.

Using another IOS device AND a new Apple ID worked for me.

What did NOT work was using an Android device AND a Google Play ID. Makes no sense why this failed.

But very happy with GoFest tomorrow to be able to buy a few remote passes and Pokeballs.

Good luck everyone who is having this problem! VERY frustrating

I found a solution to this. I think. I have one iPhone XS that I'm currently using, and my old iPhone 6 just laying around. I had both connected on the same apple id. What I did was I went into my iPhone 6 and logged out of that apple id. I made a new apple id via my browser on my computer. Logged into that apple id, added the same payment method (my mastercard bank card) that I have on my other apple id on my iPhone XS. Logged into my Pokemon Go account on my iPhone 6 and it worked buying coins.

This tells me that it's either a problem connected to my main phone (iPhone XS) somehow, even though it worked perfectly to add coins several times per day just a week before. Or it's a problem connected to the apple id. I tried all your stuff here, adding and removing payment methods and apple pay and whatnot, but nothing helped.

Mine was fixed today. No help from them or Apple though. I simply opened up a new PayPal account, linked it to my Facebook And did not link the Apple ID in the Pokémon settings. Like I said, it’s working today but no clue if it really fixed anything. Good luck.