When attempting to purchase Pokécoins in Pokémon Go app, I receive the following error message: “something went wrong. Please try again later.” I have rest my phone, ensured no restrictions are enabled, changed my Pokémon Go password, and turned on/off my WiFi. Still the error message persists.
iPhone 11 Pro Max, iOS 13
OMG OMG I turned off Apple Cash and it worked - You were right!!! Except in my case, Apple Pay is still on, but Apple Cash is off.
First, I removed my bank account from Apple Cash, and removed PayPal from the payment methods for iTunes, and only left the Apple Credit card in the wallet and iTunes, and then I shut off Apple Cash.
Then I tried to make a purchase in the PoGo shop and it worked!!
I think the bank account definitely has something to do with it, because today my bank literally SHUT OFF my debit card without even asking me if the $1.00 purchase for the PoGo ticket was fraud. They just shut it off. And I got a push notification on my phone that the debit card was no longer available for making purchases. And the debit card was tied to Apple Cash. OMG this Apple payment system is SO MESSED UP.
BUT IT WORKED!!!
I tried everything, resetting the factory settings, turning my Apple cash off, deleting all payment methods. Nothing works!! Oh well. I've contacted Niantic and they are no help either. Like I said before, at least I'm saving money by not being able to buy anything. I used to spend like $10/day!! But I can't even spend the coins I've accumulated so it kind of sucks. If anyone else has any different suggestions let me know....
Thanks! Trying again to get Apple to remove pending downloads. Just heard back from Niantic and they had no record of the purchases I was charged for. They also suggested changing the language on my device from English to something else, then changing it back....lol. Of course that didn’t work.
For some reason when I asked to have pending downloads cleared, my senior advisor said they couldn’t do that until it went thru Apple engineering so now I have a support ticket created to Apple engineers when all I asked was to have the pending downloads cleared. 🤦♂️
Apple checked and I don’t have any pending downloads...the downloads in question were charged to me by Apple. However, Niantic has no record of those purchases. So I sent that communication to Apple and the rep put in a request for a refund. So my question is, would the refund do anything to help, or do I have to wait for community day/Niantic to find a fix?
Yeh, bizarre fix. I was seriously considering buying a "cheap" galaxy phone to work around this as some have gone to the extremes of doing. Thanks so much kariadi and MilkyWaySky for figuring this out!!
Hello. I also have this problem. Not able to buy something from the shop. Use an iphone XR. But the funny thing is .. if i use the XR from my wife, or even the iPhone 7 from my daughter, then there is no problem. So. How is that even possible? Please Apple! Or Niantic! OR BOTH!!! Please fix this bug. I have this problem for 4/5 days now.
I troubleshot as well. I reached out to Niantic again. They advised they will look into it. Hoping for a resolution soon.
Did you get any update ?
I used his Apple ID. I hope the problem fixes itself with and update... whenever that would be.
Anyone get any updates. Its been over two weeks for me.
Yes. I have had that issue and also, for $99.99 coin purchases that I made, coin never got into my inventory. However, apple nor niantic is willing to refund. What a tragic
Sam problem here. They were able to manually add items to my account and take coins, but I can’t purchase new coins. Annoying when there’s an event I want to purchase!
Same problems is going on for me and has been going on for about two weeks. Does anyone have a solution to this?
I believe not.
It has been an issue for almost 4 months for me, but they never fixed for iphone so I bought an samsung phone
Don't waste your time.. it's an issue for ios only. I ended up purchasing extra samsung phone
Unable to make purchases in Pokémon GO
