Unable to make purchases in Pokémon GO

Same here plus it’s the principal of the matter. I have friends telling me “oh just let it go, it’s just $2.10 your out, no biggie!” But yes it is a biggie, if this happened to thousands if not millions of players and they’re refusing to offer refunds then they’re making so much money off this bug. I mean there are people in here who this happened to on the $99 coin bundle and now they’re out $200+ because of this bug!

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I am so beyond done with both companies! So I went on my old iPhone (7) that has a different Apple ID on it and I bought $50 in Apple credit so I could buy some coins for Go Fest (the $39.99 bundle) and guess what!? It took my money again and no coins!!! There seriously has to be something wrong with the shop in Go but clearly Niantic doesn’t want to be bothered. They want to take our money and then give us a big fat middle finger in return!! This is beyond disgusting!!!

Update #2: I received an email just now say that there’s an update on my case, so I go and check it and I see this. So I then checked to see if I could buy coins again on my main Apple ID and I still can’t. I also checked my bank account and didn’t see a credit for $2.10 but maybe it needs a few days to process. I’ll keep everyone posted if I have anymore updates!

This has been 6 weeks for me on both iPhone and ipad - I pad worked for two weeks after the iPhone and we have to force close the app to get out of the shop after trying to purchase, so no free gifts or raid passes we wanted on the weekend

Same thing happened to me. Purchased twice for a gastly event. Niantic told me to take it up with Apple. I did. Apple denied both refunds. Can not access the Pokémon shop to buy anything. Very frustrating.

Just tried doing the workaround by using another device. Purchase went through for $99.99.......BUT NO POKÉCOINS!!! Apple didn’t refund me. Apple says to go and talk to Niantic. Niantic’s bot says to go and get a refund from Apple. Both companies are frickin ridiculous.

I just checked my account and yeah, it’s in my bag too. Guess that explains why I never saw the promotion for it in the shop. Also it seems with them doing this my account no longer gives me the error 3 when trying to purchase coins.

Lol what the heck, I told the BBB that I needed Apple to refund the 3rd $1.05 charge. Now it looks like they refunded everything for me. I hope this isn’t gonna mess up my PoGo accounts even more now! 🙁

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These approaches can work with random results. I had it work for about 3 weeks and then out of no where it broke again. Repeating the same steps that worked back then (use a different device with a different Apple ID), did NOT work this time. FWIW

Yup. I haven't been able to trade in coins or purchase items from the shop on either one of my accounts since I believe February. Missed out on events and incubators and raid passes because Niantic Support refuses to help me trade in or purchase coins anymore. They have "added the maximum number of items to my bag." Sooo, they take someone who religiously plays every day, on 2 accounts (one started for my nephew) and make it impossible for them to play or purchase items. Hmmm, terrible business model IMHO. I have spent a lot of money purchasing items for this game. Getting super annoyed that they "can't" (aka, "won't") help me anymore :(

I have also tried deleting all my payment info out of Apple Store, deleting apps, logging out and back in on different devices, restarting phones, tried getting support, and they just keep sending me useless articles. I've tried everything multiple times and nothing seems to work.

I told Apple the same thing. They wouldn’t refund the duplicate charge because I bought one ticket on my account for myself and my 2 kids bought tickets to play on their accounts using iPads that both used my Apple ID for purchases. One kid made the duplicate purchase. So there were 4 tickets bought on my Apple ID, and Apple wouldn’t believe me when I said one of them was a duplicate- clearly it was bought on the same iPad, but when you buy multiple items of the same thing on the same Apple ID, Apple doesn’t believe you when you say one was a duplicate.

I’m dealing with the same thing! I have 3 kids, so I bought it 4 times and was charged for 5. Now, I have the error code 3 problem. They already denied my first request for removal. This can’t be the only way to take care of this... I’ve tried everything else though.

That’s what happened to me with Gastly. Bought it for 3 kids and myself and got charged 5 times, then my store stopped working. It cleared up with Magikarp event and the ticket was just in my daughter’s account along with all my failed coin purchases that I made on my own account. So she has a sweet coin balance now. Ugh. Btw, neither Niantic nor Apple have been any help.

Also worth mentioning is the fact that this entire topic seems to be related to people that got like multiple phones on one apple id and bought stuff for every phone. I never did this, and I still couldn't buy coins.