Front Camera not working following IOS 13.4 update

I'm using an iPhone 7 Plus and after i updated the os to 13.4.1 my front camera works perfectly fine on the app but on 3rd party apps (facebook,messenger,insta,snapchat, etc.) rear camera works but when I flip it to front the app would freeze. I did the restart, relaunch, reset settings, reinstall apps, but none of it fixed the problem. I even did a DFU restore but still no luck.


Just wondering if anyone knows a fix for this or if I’m just going to have to put up with it until the next update?

iPhone 7 Plus, iOS 13

Posted on Apr 21, 2020 9:27 AM

Reply
66 replies

May 16, 2020 10:56 PM in response to Kathie_ri

please give the feedback

Inform Apple of This:

The only way around this at the moment is to provide Apple feedback on this. They won't get back to you directly, but the more they hear of this issue, the more they will fix and how. Inform them of how you came across it, when it began, and how you have troubleshot it thus far.


Provide the Feedback...

  1. Go Here: Feedback - macOS - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Select: "Software/Firmware Update" for the "Feedback Area"
  4. Proceed from there as necessary.


Sep 3, 2020 6:26 AM in response to Nexusdonut

Man this bug is awful. I buy, repair, and sell phones and I just recently sold a phone they had this issue. I checked everything out with full diagnosis and testing before I put it up for sale. They set the phone up that night and messaged me saying that their camera works fine on camera app but not on any 3rd party apps. I told her 3 different things to try only to find this thread and realize it’s totally a software issue. Y’all, don’t let Apple con you into paying for the repair. It’s not your phone; it’s not you. We just have to wait for a update to be released.



[Edited by Moderator]

May 16, 2020 10:57 PM in response to Nexusdonut

Inform Apple of This:

The only way around this at the moment is to provide Apple feedback on this. They won't get back to you directly, but the more they hear of this issue, the more they will fix and how. Inform them of how you came across it, when it began, and how you have troubleshot it thus far.


Provide the Feedback...

  1. Go Here: Feedback - macOS - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Select: "Software/Firmware Update" for the "Feedback Area"
  4. Proceed from there as necessary.


Apr 22, 2020 6:03 PM in response to Nexusdonut

Nexusdonut Said:

"Just wondering if anyone knows a fix for this or if I’m just going to have to put up with it until the next update?"

-------


Inform Apple of This:

The only way around this at the moment is to provide Apple feedback on this. They won't get back to you directly, but the more they hear of this issue, the more they will fix and how. Inform them of how you came across it, when it began, and how you have troubleshot it thus far.


Provide the Feedback...

  1. Go Here: Feedback - macOS - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Select: "Software/Firmware Update" for the "Feedback Area"
  4. Proceed from there as necessary.

Jun 10, 2020 1:08 PM in response to marysia147

It's not your phone and I hope someone from Apple is reading this. When I had this problem, I was advised that it must be a hardware problem with my phone and I got a brand new one. Guess what? The problem was still there!! That's when I went digging on google and found others with the same problem and linked it to the IOS update. Now here's the next interesting piece. My camera magically started working about 2 weeks later and I didn't do anything! I wish I could pinpoint a new app or setting but don't remember doing any changes whatsover. So still a mystery and the front camera luckily is still working. Apple, are you reading this??

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Front Camera not working following IOS 13.4 update

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