The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi,
Facetime works for all calls out. Calls in ring, but the screen is just a blurred version of the iPad background and there is no option to answer the call at all. We have to wait for them to hang up and then look to see who it was so we can then FT them back.
Its a brand new iPad and we have run all the software updates.
Anyone had a similar problem?
iPad, iPadOS 13
User troubleshooting steps include restarting the iPad (power off/on) Force Restart, Restore from backup, restore to factory, setting up as new and testing. Test after each step.
I've not seen that happen with my iPad. You can use this link to troubleshoot your FaceTime. If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
Hi,
we can make calls no trouble a 50% of the time can accept them coming in too. It’s really odd as we can’t workout when it’s happening as seems intermittent and not just one caller
Ok, I will certainly try all of that. Thank you
You're welcome.
FaceTime Call’s coming in that we can’t accept.
