Quite frustrating when Apple asks you for the answers to your security questions when trying to reset your security questions.

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Level 1

4 points

Quite frustrating when Apple asks you for the answers to your security questions when trying to reset your security questions.

I have my username & password. I have access to my account's email address. I can log in with my credentials to the Developer site (developer.apple.com).

But when I try to log in to appleid.apple.com, the site asks me to answer two of my security questions before allowing me in. I don't know them. So I select the "Reset Security Questions" option. Takes me to a page where it asks me to "Answer Your Current Security Questions". Yikes.

Anyone have any ideas? Apple's phone support wasn't able to do anything.

Posted on Apr 22, 2020 12:19 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,579 points

Apr 22, 2020 12:21 PM in response to BP4L6

If you are being told there isn't enough information to reset them, contact Apple ID Support.

If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.

Apple ID - If you forgot the answers to your Apple ID security questions.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn't always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

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Answer 2

BP4L6 Author

Level 1

4 points

Apr 22, 2020 2:22 PM in response to BP4L6

Thanks! These are good suggestions.

I did call the Apple ID Support phone number. Sadly, their mantra was "without proof of your identity, there's nothing I can do". Unfortunately, they do not consider having the credentials to the account and access to the email address on the account enough to be "proof". They would only help if I could supply the answers to the security questions.

And yes, I am logged in here to the discussions.apple.com site. I am also able to log in to developer.apple.com. It is only appleid.apple.com that forces me through the security questions interrogation.

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Answer 3

BP4L6 Author

Level 1

4 points

Apr 22, 2020 2:29 PM in response to donv_the_ghost

Yep! Same AppleID to all three locations. The developer portal and this community site let me through. Appleid.apple.com acknowledges the credentials -- I can get past the username+password step -- but then immediately prompts me to answer my security questions and will not allow me to proceed further.

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Answer 4

Apr 22, 2020 12:25 PM in response to BP4L6

Try logging into Apple.com. And, you logged in here with the Apple ID, right? Note that you should sign into Appleid@apple.com not appleid.apple.com

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Answer 5

Apr 22, 2020 2:24 PM in response to BP4L6

Are you using the same Apple ID here that you used when you tried to sign into you Apple ID account. If yes, you should have been able to sign into the latter.

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Answer 6

Eric Root

Level 10

684,579 points

Apr 22, 2020 2:24 PM in response to BP4L6

You are welcome.

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Answer 7

Apr 22, 2020 2:32 PM in response to BP4L6

Go figure! I can't. Good luck. Be safe.

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Quite frustrating when Apple asks you for the answers to your security questions when trying to reset your security questions.

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