Audio Problems in iTunes

Go into Windows 10 settings and check the volume there. Hopefully, your options will be the same as mine:

• start a piece of music playing in iTunes
• click on the notification icon in the bottom right corner of the Windows screen
• click on All Settings
• click on System (display, sound, notifications power)
• click on Sound
• We'll assume that the Output device on this screen is ok. My laptop has only one option on Output (and that's Speaker/Headphone)
• scroll down the screen to Advanced sound options (and click on the text below it, which says App volume device preferences
• towards the bottom of the page, is there a heading for App / Volume, which includes one for iTunes? If so, make sure that volume is turned up as well.

Is the volume control in iTunes turned up (as it needs to be)?