Ukraine Apple Support. Refund in-app purchase. Help, please.

Dear Apple Support Community Folks,


Yesterday, my 7 year old son have accidentally bought 100$ "token pack" (in-app purchase) for Asphalt 8 game on Apple TV. I've learnt about it via my bank statement. You can imagine the size of my eyes when I saw it. Funny thing is that AppleTV never requested any sort of a password or confirmation. Just written off my 100$ from my bank account. :-)


I've spent 2 miserable hours trying to reach the support in any possible way from Ukraine. No success whatsoever. Tried clicking "report a problem" then "refund a purchase" - no success. It says something like my purchase is not qualifying for refund. Done lot's of googling and reading and still not clear what to do.


Is there any human-friendly way to refund the purchase or get some support? I understand there is limited support for Ukraine consumers (despite significant market share), but this frustrates big times. And I'm a 10+years very loyal Apple multi device hardware user.


If there is any way to contact support or get a refund please let me know. Standard support links do not work.


Thanks in advance,

Alex

Apple TV 4K, tvOS 13

Posted on Apr 23, 2020 9:38 AM

Reply

Similar questions

3 replies

Apr 23, 2020 9:45 AM in response to Alex_1983

The only way is to request a refund using the method you already mentioned. As per the terms all sales are final and it is within their discretion as to whether one is granted. If it was deemed that you did not qualify then there is nothing else that can be done unfortunately.


It is possible to have an account set up so that it will always request for a password. You can also set up parental restrictions.

Manage your iTunes Store and App Store password preferences - Apple Support

Use Restrictions on your Apple TV - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ukraine Apple Support. Refund in-app purchase. Help, please.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.