What do I do if my iPad doesn't recognize the Magic Keyboard?

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Level 1

5 points

What do I do if my iPad doesn't recognize the Magic Keyboard?

I just received my new Magic Keyboard for iPad Pro 11".

When I attach my iPad the keyboard isn't recognized.

I tried gently wiping the smart connector pads on the back of the iPad and gently wiping the corresponding brass looking pips on the Magic Keyboard and then reattaching the iPad and it still isn't recognized. Without having another smart connector accessory I can't tell if it's my iPad or if it's the Magic Keyboard that isn't working. Has anybody else had this experience?

iPad Pro, iPadOS 13

Posted on Apr 23, 2020 1:37 PM

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Answer 1

Top-ranking reply

crsanders

Level 1

18 points

Apr 23, 2020 2:45 PM in response to crsanders

That was it, once I updated to latest os rev, I was able to type this reply using my new magic keyboard :-)

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Answer 2

Apr 23, 2020 1:51 PM in response to jschlesser

I have same issue ... then decided to check to see if there was an iOS update and there was, 13.4.1, and it references new magic keyboard, I’m going to install it and report back

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Answer 3

Apr 29, 2020 8:20 AM in response to jschlesser

I’m having the same issue. But my software is up to date. iPadOS 13.4.1.

the keyboard has worked great since I got it this weekend but when I put it on the charger last night, something went wrong. I woke up to find my iPad had barely charged and the keyboard was no longer recognized.

I did test the iPad with my old Smart Keyboard folio and that works just fine. I think the new magic keyboard Is fried.

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Answer 4

Jamesd49

Level 7

23,263 points

Apr 29, 2020 8:29 AM in response to robert0722

If you have tried everything and you think it's the keyboard, then you will need to contact Apple Support

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Answer 5

Apr 29, 2020 8:36 AM in response to Jamesd49

Apple is shipping me out a replacement keyboard. Hopefully it won’t take 3-4 weeks due to the back order.

When it worked, it was definitely a game changer for iPad.

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What do I do if my iPad doesn't recognize the Magic Keyboard?

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