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Message App Won’t Open

Hi,

every time I try to open my messages, it goes to a white screen and then crashes.

before, it went to a plain black screen black then crashed. But I updated my phone and now it does it with a white screen

i have updated my phone, as I mentioned, and turned it off and on about 15 times. I tried to fix it in settings but when I click “Messages” in settings, it asks me to type in my Apple ID email and then says the iMessage Activation is unable to connect to the server. I still can’t open my messages app, I’ve trued leaving it all night and it still won’t work.


what do I do?


[Image Edited by Moderator to Remove Personal Information]

iPhone 7, iOS 13

Posted on Apr 24, 2020 12:32 AM

Reply
Question marked as Best reply

Posted on Apr 24, 2020 8:50 AM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Best reply

Apr 24, 2020 8:50 AM in response to Pennnnyyy01

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Message App Won’t Open

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