I bought a pair of AirPods and sent them back but haven't gotten any emails about if they have been picked up

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I bought a pair of AirPods and sent them back but haven't gotten any emails about if they have been picked up

I bought a pair of AirPods online and when I got them they didn’t work so I sent them back. I haven’t gotten any emails or updates about if they have been picked up or anything. I haven’t gotten my money back either. What should I do?

[Re-Titled by Moderator]

iPhone 11, iOS 13

Posted on Apr 26, 2020 9:21 PM

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Answer 1

deggie

Level 10

167,519 points

Apr 26, 2020 9:24 PM in response to Brina_3825

Did you get a repair ID from Apple when you arranged to send them back? If yes, contact AppleCare again, give them your repair ID and ask about the status of them.

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I bought a pair of AirPods and sent them back but haven't gotten any emails about if they have been picked up

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