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I'm in Sri Lanka. Friend in New Zealand gifted me a iphone XS Max phone which she used. But when she was removing her account she has missed to deactivate the "mark as lost" therefore when I try to log it. It shows an error to log in with the previous icould details but now previous user cannot see this devise in her icloud. What can I do?
iPhone XS Max
if they are the original owner, have them contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
if they are the original owner, have them contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
I am sure she didn't know it, but apparently you have been given a phone that will be useless to you. The information below applies often to what happens in cases where a second hand iPhone is not acquired from Apple or an authorized Apple reseller, but it also applies in your case.
Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account.
And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365 See
this heading Check for Activation Lock before you buy a device from someone else.
How to use an iphone if previous user mark it as "lost" by mistake?
