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Nige Reanney Author

Level 1

4 points

Download issues

trying to download an update, Catalina from Mojave, and it keeps stopping after a few mb, am connected via ethernet and line speed is reasonable (about 10mb/s)

iMac with Retina 5K display, macOS 10.14

Posted on Apr 28, 2020 9:23 AM

Top-ranking reply

Old Toad

Level 10

210,437 points

Posted on Apr 28, 2020 1:33 PM

Go into your Applications folder and look for a file named Install macOS Catalina.app. If there is one delete it. Then boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try downloading and installing from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.

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